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HP Recommended

After installing Windows 11 in my laptop Wifi and Bluetooth missing.. Serial number is [Personal Information Removed]

1 REPLY 1
HP Recommended

Hello @aazimsadan99 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before I can say anything ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

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