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HP Recommended
HP Pavilion x360 14 Convertible PC 14-dy0000 (23S38AV)

When I connect the laptop to the external display, wifi and bluetooth stops working. Wifi driver shows error. Bluetooth driver just vanished from the device manager.

6 REPLIES 6
HP Recommended

Hello @Aman912 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <bluetooth> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Bluetooth USB>

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Thank you Ub6424 for your help.

1) System summary

2) Device manager: Now Bluetooth is working fine which corrected itself.

Aman912_1-1667556410178.png

Wifi is still not working.

Aman912_2-1667556423821.png

 

HP Recommended

Hello @Aman912 

 

(1) Create Windows system <restore point>a

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install / update

Intel Management Engine Interface (MEI) Driver

2120.100.0.1085 Rev.I20.1 MBAug 2, 2022Download

 

(3) Visit --->>> Intel Wi-Fi Site

Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

 

ub6424_0-1667556973178.png

 

(4) Visit --->>> Intel Bluetooth Site

Download and install BT-22.170.0-32-64UWD-Win10-Win11.exe

 

ub6424_1-1667556973180.png

 

(5Restart Windows

(6Test again

(7Please report your results

HP Recommended

I tried all the steps but it is not working. Now even the Bluetooth option disappeared.

HP Recommended

Hello @Aman912 

 

(1Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

 

(2) Run <HP Diagnostics for Windows>

--->>> Perform Component Tests to check <wireless adapter>

 

(3Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

HP Recommended

Performed component test and got the driver error.

Aman912_0-1667584105554.png

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.