Wifi conectivity issue - Realtek RTL8188EE 802.11bgn Wifi Adapter is experiencing driver or hardware

[yimmyepp1]

HELP! Wifi will not connect even though it works on other devices. I deleted the Realtek RTL8188EE driver and tried reinstalling, but nothing has worked.

[CF4]

Hi

What shows in Device Manager?

[yimmyepp1]

This is what shows up for my network adapters. When I was experiencing problems, the Realtek RTL8188EE 802.11 bgn was there, so I uninstalled and tried to reinstall the driver but it ddn't work.

[CF4]

Hi

So you didn't try the HIDDEN DEVICES  option?

So Make, Model and OS please, SKU if you have it.

getmac

ipconfig -all

AND post the result please.

[yimmyepp1]

Yes, the Network Adapters included the Hidden Devices Option.

MAKE/MODEL: HP 15-r053cl Notebook PC (ENERGY STAR)

OS BUILD: 17134.48

[CF4]

Hi

Realtek RTL8723BE/RTL8188EE 802.11b/g/n Wireless LAN Drivers

2023.15.701.2015 Rev.A

32.5 MB

Aug 18, 2015

Download

Just a tip, in a DOS box type cd.. and you go up a level, repeat, and you dont show the name you covered up.

AND getmac produced what?

C:\Users>cd..

C:\>getmac

Physical Address    Transport Name
=================== ==========================================================
48-48-48-48-48-27   \Device\Tcpip_{FE8C17AA-1613-4F0A-9BBF-4344B97CB399}
B0-5A-DA-DE-84-28   Media disconnected
48-48-48-48-48-28   Media disconnected

So until we find the adapter there is very little can be done to install drivers.

[yimmyepp1]

getmac produced this:

[CF4]

Hi

The adapter is missing. So either reinstall or replace.

[yimmyepp1]

Hi,

I'm using the dowload you gave me but nothing is showing up on the device manager. I did the setup process but it hasn't worked. Can you show me what to do?

Thanks!

[CF4]

Hi

So I am not understanding the situation.

I posted a picture showing HIDDEN DEVICES, included in the list were my Ethernet and WiFi adapters.

You posted a picture showing only the Ethernet Adapter.

I posted the results of getmac showing 3 devices, my Ethernet, Bluetooth and WiFi, you only have 1 which is your Ethernet.

Until you find the WiFi adapter there is little that can be done.

ESC and F1 at power on shows the first picture and lists my WiFi.

The next one is Control Panel; Network and Internet; Network Connections.

Now the command ' driverquery' lists 200 plus drivers on your system, the ones below are more targeted.

netsh interface ip show interface
netsh lan show interfaces
netsh wlan show drivers
netsh wlan show interfaces

C:\>netsh interface ip show interface

Idx     Met         MTU          State                Name
---  ----------  ----------  ------------  ---------------------------
 11           5        1500  disconnected  Ethernet
 23          55        1500  connected     WiFi
  8          25        1500  disconnected  Local Area Connection* 2
  1          75  4294967295  connected     Loopback Pseudo-Interface 1
 22          65        1500  disconnected  Bluetooth Network Connection
  3          25        1500  disconnected  Local Area Connection* 12


C:\>netsh lan show interfaces

The Wired AutoConfig Service (dot3svc) is not running.


C:\>netsh wlan show drivers

Interface name: WiFi

    Driver                    : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
    Vendor                    : Realtek Semiconductor Corp.
    Provider                  : Realtek Semiconductor Corp.
    Date                      : 03/05/2017
    Version                   : 2023.54.331.2017
    INF file                  : oem7.inf
    Type                      : Native Wi-Fi Driver
    Radio types supported     : 802.11n 802.11g 802.11b
    FIPS 140-2 mode supported : Yes
    802.11w Management Frame Protection supported : Yes
    Hosted network supported  : No
    Authentication and cipher supported in infrastructure mode:
                                Open            None
                                WPA2-Personal   CCMP
                                Open            WEP-40bit
                                Open            WEP-104bit
                                Open            WEP
                                WPA-Enterprise  TKIP
                                WPA-Personal    TKIP
                                WPA2-Enterprise TKIP
                                WPA2-Personal   TKIP
                                WPA-Enterprise  CCMP
                                WPA-Personal    CCMP
                                WPA2-Enterprise CCMP
                                Vendor defined  TKIP
                                Vendor defined  CCMP
                                Vendor defined  Vendor defined
                                Vendor defined  Vendor defined
                                WPA2-Enterprise Vendor defined
                                WPA2-Enterprise Vendor defined
                                Vendor defined  Vendor defined
                                Vendor defined  Vendor defined
    IHV service present       : Yes
    IHV adapter OUI           : [00 e0 4c], type: [00]
    IHV extensibility DLL path: C:\WINDOWS\system32\Rtlihvs.dll
    IHV UI extensibility ClSID: {6c2a8cca-b2a2-4d81-a3b2-4e15f445c312}
    IHV diagnostics CLSID     : {00000000-0000-0000-0000-000000000000}
    Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)


C:\>netsh wlan show interfaces

There is 1 interface on the system:

    Name                   : WiFi
    Description            : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
    GUID                   :
    Physical address       : 48:48:48:48:48:27
    State                  : connected
    SSID                   : whiffyone
    BSSID                  : 00:00:00:00:00:00
    Network type           : Infrastructure
    Radio type             : 802.11n
    Authentication         : WPA2-Personal
    Cipher                 : CCMP
    Connection mode        : Auto Connect
    Channel                : 6
    Receive rate (Mbps)    : 72
    Transmit rate (Mbps)   : 72
    Signal                 : 88%
    Profile                : whiffyone

    Hosted network status  : Not available


So can we now locate your Adapter?