Wifi connect issues

[LeoFlow13]

I need to connect to my Wi-Fi on my HP 15 notebook  I can’t seem to find my Wi-Fi network. Also when I try to look it up with the serial number your system tells me I don’t have the correct serial number so I can’t get any information for my laptop. 

[Deep_World]

Hi @LeoFlow13,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Do you see any available Wi-Fi networks, or is the list completely empty?
• Have you recently updated Windows or installed new drivers?
• Is the Wi-Fi button or icon on your keyboard lit up when you try to connect?

In the meantime, here are a few troubleshooting steps you can try:

1. Check Wireless Key/Function
   • On many HP notebooks, pressing Fn + F12 (or the key with a wireless icon) toggles Wi-Fi on/off. Make sure it’s enabled.
2. Verify Network Adapter
   • Press Windows + R, type devmgmt.msc, and open Device Manager.
   • Expand Network Adapters and check if your wireless adapter is listed. If it has a yellow warning icon, right-click and select Update Driver.
3. Run Network Troubleshooter
   • Go to Settings → Network & Internet → Status.
   • Select Network Troubleshooter and follow the prompts to detect issues.
4. Reset Network Settings
   • In Settings → Network & Internet → Advanced Network Settings, select Network Reset.
   • This will reinstall network adapters and reset settings to default.
5. Check Router and Distance

• Make sure your router is powered on and broadcasting.
• Try moving closer to the router to rule out signal issues.

Regarding the serial number issue:

• The serial number is usually printed on the bottom of your laptop or inside the battery compartment.
• You can also find it by pressing Fn + Esc on your keyboard, which opens the HP System Information window.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World