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PK_Pavilio
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Message 1 of 2
124
Flag Post

Wifi connection issue

‎09-03-2020 11:47 PM

HP Recommended
Product: HP Pavilion 15-g049au
Operating System: Microsoft Windows 8.1 (64-bit)

Hello guys. I'm having trouble with my laptop. I just recently factory reset the laptop and now I'm having trouble connection to wireless internet or wifi. The laptop is only giving me the options of connecting through broadband or dial-up connection and I tried broadband multiple times with still no luck of connecting to internet. I also went online to find drivers but I don't how to do any of the steps or anything pertaining to that. Please someone help me and give me an explanation and resolution. 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
Flag Post

‎09-04-2020 08:42 AM

HP Recommended

Hi:

 

The parts list for your notebook indicates that it has an Atheros AR9565 802.11bgn 1x1 WiFi and Bluetooth 4.0 combination WLAN adapter

 

https://partsurfer.hp.com/Search.aspx?searchText=K5B45PA

 

Below are the links to the W8.1 wifi and bluetooth drivers you need for that model wifi adapter...

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70859.exe

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64116.exe

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