• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY 13-ay1000 x360 Convertible PC (3T486AV)
Microsoft Windows 11

Hello, I have been using HP envy X360 from the last few months. However, from last few months I have been noticing that every time I keep my laptop in sleep mode the wifi connection is lost and I need to disable my driver from the device manager and then enable it again to get the wifi connection back on. I have tried updating driver from HP and windows but it does not work. Please help.

5 REPLIES 5
HP Recommended

Hello @Nkalita 

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.03 Rev.A8.7 MBMar 24, 2022Download

 

(2) Update wifi driver (one will work !)

Intel WLAN Driver

22.120.0.3 Rev.A32.3 MBMar 6, 2022Download

or

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.194 Rev.S24.6 MBDec 6, 2021Download

 

(3) Update bluetooth driver

Realtek RTL8xxx Bluetooth Driver

1.8.1037.3007 Rev.S2.5 MBJul 2, 2021Download

 

(4) Check for hardware issues

HP PC Hardware Diagnostics Windows

1.8.1.0 Rev.A339.2 MBMar 10, 2022Download

 

(5) Test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

Hello, I have updated the wifi drivers to the Realtek driver you provided and still faced the same issue. Now I have updated the bios to the one you provided though my computer had the same version. I have one question, after updating the network driver I checked the device manager for the version. I did not see any change in the version name there. why?

HP Recommended

Hello @Nkalita 

 

... let me check, will come back.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

Hello @Nkalita 

 

(1) Install INTEL wireless driver

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...

 

See marking on the screenshot what file to download and install, the first one !

ub6424_0-1656479839548.png

(2) Reboot and test again ...

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

HP Recommended

Hello @Nkalita 

 

Please report your results

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.