Wifi connectivity degraded from 500mbps+ to 10

[Petemcc64]

The wifi speed has gradually become slower and slower. My phone operating beside the laptop always shows good speeds, 500+ when I use my 5 and 250 when I use the 2.4.

I've tried everything, resetting drivers, installing new drivers, network diagnostics tell me everything is fine, but it's not!

[Nal_NR]

Hi @Petemcc64,

Welcome to the HP Support Community. 

I'd be happy to help you! 

A gradual decline in Wi-Fi speed on your HP Pavilion Laptop PC 15-Eg0000 can be frustrating, especially when other devices are performing well. Here are several steps you can take to further diagnose and resolve the issue:

Check and Update Network Adapter Drivers

Uninstall and Reinstall Network Drivers:

• Press Windows + X and select "Device Manager".
• Expand "Network adapters".
• Right-click on your Wi-Fi adapter and select "Uninstall device". Make sure to check the box for "Delete the driver software for this device".
• Restart your laptop. Windows should automatically reinstall the driver.
• Alternatively, download the latest driver from the HP Support website or the manufacturer's website (e.g., Intel, Realtek) and install it manually.

Update Drivers:

• Ensure you have the latest driver by visiting the HP Support website, entering your laptop model, and downloading the latest Wi-Fi driver available.

Network Settings and Configuration

Forget and Reconnect to the Network:

• Go to Settings > Network & Internet > Wi-Fi.
• Click on "Manage known networks".
• Select your Wi-Fi network and click "Forget".
• Reconnect to your Wi-Fi network by selecting it from the list and entering the password.

Disable Power Saving Mode for Network Adapter:

• Press Windows + X and select "Device Manager".
• Expand "Network adapters".
• Right-click on your Wi-Fi adapter and select "Properties".
• Go to the "Power Management" tab.
• Uncheck "Allow the computer to turn off this device to save power".
• Click "OK".

Change Wi-Fi Channel:

• Log in to your router's settings page (typically done by entering the router's IP address in a web browser).
• Change the Wi-Fi channel to one that is less congested. Channels 1, 6, and 11 are commonly less congested for 2.4GHz networks.
• Save the changes and restart your router.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Petemcc64 ,

Please find the next set of steps below. 

Windows Network Settings

Network Reset:

• Go to Settings > Network & Internet > Status.
• Scroll down and click on "Network reset".
• Click "Reset now" and confirm.

Disable IPv6:

• Press Windows + X and select "Network Connections".
• Right-click on your Wi-Fi connection and select "Properties".
• Uncheck "Internet Protocol Version 6 (TCP/IPv6)".
• Click "OK".

Router Settings and Firmware

Update Router Firmware:

• Log in to your router's settings page.
• Check for any available firmware updates and install them.

Optimize Router Placement:

• Ensure your router is placed in a central location, away from thick walls and electronic devices that can cause interference.

Hardware Checks

Check for Interference:

• Ensure there are no electronic devices (like microwaves, cordless phones) causing interference with your Wi-Fi signal.

Test with Ethernet:

• Connect your laptop directly to the router using an Ethernet cable.
• If the speed is significantly better, the issue is likely with the Wi-Fi adapter or signal interference.

Additional Considerations

Check for Malware or Background Programs:

• Run a full system scan using Windows Defender or another trusted antivirus program to ensure there are no malware or background programs consuming bandwidth.

Check for Windows Updates:

• Ensure your Windows operating system is fully updated.

Factory Reset Router:

• As a last resort, consider performing a factory reset on your router. Note that this will erase all custom settings, so you will need to reconfigure your network.

Summary

1. Update or reinstall network drivers.
2. Forget and reconnect to your Wi-Fi network.
3. Disable power-saving mode for the network adapter.
4. Change Wi-Fi channels on your router.
5. Perform a network reset in Windows settings.
6. Disable IPv6.
7. Update your router's firmware and optimize its placement.
8. Check for signal interference and test with an Ethernet connection.
9. Scan for malware and check for Windows updates.
10. Consider a factory reset for your router if all else fails.

These steps should help you identify and resolve the issue with your Wi-Fi speed. If the problem persists, I recommend you contact phone support for further assistance. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Petemcc64]

I tried or had already tried all of the above, except the ethernet connection as my laptop does not have an ethernet port. I did however resolve the issue by doing a complete Window re-install.

[Nal_NR]

Hi @Petemcc64,

Fantastic 🙂 I truly appreciate your time and patience.

If you need further assistance, feel free to reach out to us. 

[Petemcc64]

Unfortunately it has reverted again. This is puzzling. 

[Irfan_06]

Hi @Petemcc64,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support