Wifi connectivity issues with with RTL8852AE WiFI 6 802.11ax PCLe adaptor

[priyanshh]

Hi, 

I am facing issues with my laptop's Wi-Fi and bluetooth. 

It automatically disconnects from the network i am connected to or it stops working and says (no internet, secured). I reset my device thinking it would fix the issue but nothing helped. My wired connections are working fine , currently i am able to access the internet through USB teathering using my android phone. I am facing this issue since last 4-5 days and it won't fix . I even tried downloading drivers for my Network adapter from HP official website , but still it is not fixed . 

Previously(before reset) i was later facing BSOD issues after downloading multiple drivers but after reset hopefully not facing those still the Wi-Fi problem persists. I am attaching some snips that might help to figure out my problem , I would be really thankful if someone can help me to resolve this issue as soon as possible.

I want my Wi-Fi issues to be fixed as it is very important for me at this point of time.....

Right now i am not facing these issues like(no internet, secured), but the wi-fi gets disconnected automatically!!

[Paul_Tikkanen]

Hi:

The only suggestion I can offer would be to try updating the Wi-Fi driver to the latest version which is newer than any of the drivers on your notebook's support page:

6001.10.355.0    07/27/2023

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149656.exe

[priyanshh]

I am confused are the wifi drivers actully getting downloaded and if not then how can i download them. Would you please look at the info in the snips and examine what is actully happening in this case.

[Paul_Tikkanen]

What does the information show on the driver tab?

That is the only one you need to look at to see if the driver I posted was successfully installed.

If it was, it will show the driver version and date I posted which is 6001.10.355.0    07/27/2023.

If not, I will give you the instructions to manually install the driver.

[priyanshh]

it shows the driver version as the same but it still doesn't work. I am really worried now . Some snips are uploaded you can look at that and thanks for the help , much appreciated..

[Paul_Tikkanen]

You're very welcome.

Yes, I would be concerned too because if the latest driver is installed, and you are getting all of those notices in the other screenshots that show event errors, can't start, etc., unfortunately I wouldn't know how to go about troubleshooting those issues.

Could be a bad card.  Could be that you may have to reinstall Windows.

The first thing I would try if I were having those issues would be to reinstall Windows, install the latest driver and see if that resolved the problem.

If not, then the Wi-Fi card is most likely defective and would need to be replaced.

[priyanshh]

I have already reset this pc due to these issues only in the morning but it was a local install and having some updates in windows update option . Should i try doing those updates and if the problem still persists , would the cloud reinstall work for me ??

[Paul_Tikkanen]

You should run the Windows updates if any are pending.

I did find a newer Wi-Fi driver on the Microsoft Update Catalog website:

You may want to give that one a try.  First one on the list.

6001.10.354.300     9/19/2023

Microsoft Update Catalog

[priyanshh]

Actully i have downloaded the driver but couldn't figure out how to install it . I downloaded it and a file with extension .cab gets downloaded and now it contains some items in it but again couldn't figure out how to install it . Could you please explain it to me . 

Name of the file: e40fa414-9218-4fe4-ab9e-29176dd66516_fc7fd1ac7b60150302573f263c3e8be4a151e7ec.cab

Attaching some snips here:

[Paul_Tikkanen]

Yes, there's a trick to installing those cabinet files.

I don't know if there is an easier way to install the drivers from the Microsoft Update Catalog, but this is what I have done for years...

Download and install the free 7-Zip file utility from the link below.  The first file at the top of the page is for 64 bit.

Download (7-zip.org)

After you install 7-Zip, right click on that driver cabinet file you downloaded.

Select 7-zip from the list of items on the menu (on W11, you have to select 'More options').

Have 7-Zip Extract to: and let it extract the file into that long file name folder.

Ignore any errors generated.

Now to install the driver, go to the device manager.

Click to expand the Network adapters device manager category.

Click on the Realtek Wi-Fi adapter.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for drivers' option and browse to the driver folder that 7-zip created.

Make sure that the Include subfolders box is checked and the driver should install.

Then restart the notebook.