Wifi disconnect issue

[Smitherz87]

Hi All,

Hope someone can help, I have recently purchashed the x360 with Ryzen 7. All seems well apart from random WiFi issues. A few times a day the WiFi will remain connected in the status bar but I will have no internet activity, when this happens I am unable to ping my default gateway aswell. The only way to resolve is to restart the machine or disable/enable the network adaptor, then all will work fine again. Interestingly it seems to only happen when on battery power? not sure if this is coincidence. Could there be a battery saving setting causing this?

I was on a 5GHz network with 20/40/80 width but the link speed the adaptor was displaying seemed a little odd so now I have it connected to 5GHz 20/40 width (the adaptor seems to be picky with certain channels)

I guess im trying to find out if this is a software fault or if I have a faulty unit.

Thanks in advance

[A4Apollo]

Hi! @Smitherz87, Welcome to HP forums.

I understand you have wireless connection issues with your PC.

Don't worry I'm here to help you out.

Did you make any software or hardware changes on your PC?

Are the wireless drivers listed in the device manager?

Please share the product number of your PC to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Try connecting your PC through a wired connection and try updating the BIOS, chipset and wireless drivers on your PC and check if it helps.

Note: Uninstall the wireless drivers and update the drivers using HP support assistant.

Refer this article to know more information about using HP support assistant.

Try the steps recommended below to solve the wireless issue with your PC.

Click the Start Button.
Type “Device Manager” and press Enter.
Click Continue if prompted.
Click the [+] next to Network adapters.
Right Click on “Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC” or similar Wireless card.
Click Properties.
Click on the Advanced Tab.
Click on 802.11d.
On the right-hand side change the drop down to Enabled.
The  following steps are optional but may help:
Select TX power level.
On the right-hand side change the drop down to 100%.
Select Wireless mode.
On the right-hand side change the drop-down menu to “IEEE 802.11b/g”.
Click OK.

Manually change network settings

Manually changing the network settings can resolve wireless connection issues. Create a restore point in Windows, and then manually change the network settings.
Using the search box on the taskbar, search for and open Create a restore point.
The System Properties window displays.
Click Create.
Type a name for the restore point, and then click Create.
Windows creates the restore point.
Using the search box on the taskbar, search for Command Prompt. In the results list, right-click Command Prompt, and then click Run as administrator.
If a User Account Control screen displays asking if you want to allow the app to make changes to your computer, click Yes.

Type the following commands one at a time, pressing Enter after each one.

ipconfig/flushdns
nbtstat -R
nbtstat -RR
netsh int ip reset c:\resetlog.txt
netsh winsock reset
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
To open the TCP Global Settings, type netsh int tcp show global in Command Prompt and then press Enter.
Make sure all settings are disabled except Receive-Side Scaling State.
Close Command Prompt, reboot the system and then try to connect to the Internet.

Forget the wireless connection

If you’re having “Windows 10 can’t connect to this network” error, you might want to “forget” your wireless connection in order to fix this problem. To forget wireless network on Windows 10, do the following:

Open Settings App and go to Network & Internet.
Go to Wi-Fi section and click Manage Wi-Fi settings.
Scroll down to the Manage known networks, select your Wireless network and click Forget.
After you’ve done that, connect to the same wireless network again.

Refer this article to further troubleshoot wireless issues with your laptop. Click Here

If the issue still persists after trying out the steps try running a system diagnostics on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Smitherz87]

---

@A4Apollo wrote:

 Did you make any software or hardware changes on your PC?

---

I experienced for the first time before adding any software of my own from day 1. In general the machine has little software installed anyway as its a secondary machine.

---

@A4Apollo wrote:

Try connecting your PC through a wired connection and try updating the BIOS, chipset and wireless drivers on your PC and check if it helps.

---

Drivers and BIOS were updated a few days ago through the HP Support utliity, newer versions were found for all. I have just tried again uninstalling the current wireless drivers and adding again, I had to wait to do that step as I have only just received my USB Ethernet dongle.

Product number : 4JV79EA#ABU

I have done the above lines in the command prompt, it is to early to tell if fit has made any difference but worth a try.

[A4Apollo]

@Smitherz87, thanks for your quick response and time.

I appreciate your efforts for writing back to us.

If you have tried the steps recommended and if you have issues, please write back to us with the error or screenshot to assist you better.

Also, We will try our best to help you out with your issue.

Hope to hear from you soon!

Take Care! 🙂

[Smitherz87]

Just an update so you are aware.

I have foillowed all the steps within this post and although they made the issue less frequent it is by no means fixed. Funnily enough all network activity stopped again as I was logging in to this forum, I have done a screen print of Windows claiming I still have net access with a failed ping within the prompt, not sure how much value that is........ and again resolved by resetting the network adaptor.

I didn't want to reply to this thread earlier until I gave it a fair run

[A4Apollo]

@Smitherz87, Thanks for your quick response and time.

I appreciate your efforts in trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Try the steps recommended below and check if it helps.

Click Start, then Settings.
At the bottom of the settings tab, you will see a “Device Manager” option, click it.
In the device manager, head to the “Network Adapter” option and select your network card, right click on it and then select “Properties”.
Go to the Power Management option and uncheck “Allow the computer to turn off this device to save power”.

Also, if you still have issues after trying out the steps. Try performing a reset on your PC and check if it helps.

Refer this article to know more information about performing a push button reset on your PC. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!