Wifi disconnecting from router

[Antonio_1966]

My wifi connections sometime is disconnecting from the router.

the wifi driver seems updated 18.33.14.3, intel dual band wireless N 7260.

can you help me?

Antonio.

[Paul_Tikkanen]

Hi, Antonio:

See if the Wi-Fi driver file I zipped and uploaded to my Google Drive program resolves the problem.

https://drive.google.com/file/d/136DoUPBovBTDcCzapWnTrwEujPZXIN2t/view?usp=sharing 

It was the last driver Intel released for the 7260 AC and 7260 N Wi-Fi adapters.

It should install driver version 18.33.17.1   April 29, 2019.

Feel free to update the Bluetooth driver as well.

[Antonio_1966]

Hi thank you for the support I will install at the soonest and let you know.

In the meantime I have a question: why the HP assistant is statying they the driver is updated ? The same Windows , no updates are available .

 Thank you

 Antonio

[Paul_Tikkanen]

You're very welcome, Antonio.

There are two reasons for this:

The updated Intel driver I posted was never released by Intel to HP, so the Support Assistant can't find any drivers that weren't released to HP.

Intel did release the update to Microsoft, but you have to get it from the Microsoft Update Catalog, it does not come via Windows update.

Microsoft Update Catalog

[Antonio_1966]

Hi, thank you for your support and explanation. unlikely also the new driver installed is not fixing the issue. any other idea?

Antonio

[Paul_Tikkanen]

Hi, Antonio:

Sorry that driver didn't help.

What is the product number of your notebook?

Run the Windows System Information App and the product number will be located on the System SKU line.

I'll check to see if there is a better Wi-Fi card you can install.

[Antonio_1966]

Hi thank you for your prompt reply.

my system SKU is E6P32AV.

[Paul_Tikkanen]

You're very welcome.

I recommend that you try this model Wi-Fi adapter and see if it works better:

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo   HP part # 724935-001

You should be able to find the above card on eBay.

Search by the HP part number, not the model of the Wi-Fi card.

724935-001 in vendita - | eBay

Below is the link to the service manual where you can find the Wi-Fi card removal and replacement procedure:

Before you install the Broadcom card, uninstall both the Intel Wi-Fi adapter and driver and the Intel Bluetooth adapter and driver in the device manager.

If there is Intel Bluetooth software in the Windows control panel>programs section, uninstall that too.

Then shut down the notebook remove it from A/C power, remove the battery and install the Broadcom card.

These are the latest drivers HP has for the Broadcom AC Wi-Fi adapter:

Wi-Fi:

Broadcom Wireless LAN Driver (Windows 10)

7.35.351.0

Bluetooth:

Broadcom Bluetooth Driver

12.0.1.921

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75330.exe

After you are connected to the internet, Windows update should install an updated Wi-Fi driver--version 7.35.352.0

[Antonio_1966]

Hi do you are suggesting to replace the current hardware with a new one? It is not better using a WiFi USB adapter ?

[Paul_Tikkanen]

If you prefer to use a USB wifi adapter, that would be fine  

I figured since it is relatively easy to replace the wifi card in your notebook, that you might want to do that instead.