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‎06-23-2022 09:53 AM

HP Recommended
Product: HP EliteBook Folio 9470m Ultrabook (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hello, my WLAN Access point seems to fine. Other Device have good connectivity at a distance 4 time the distance of the Notebook in troubles. Bluetooth seems to be with poor performance as well. My feeling is it is a HW problem. Centrino Cipecard or Antenna. The NB ist updated at a regulare. Any Experience is very Wellcome.

Category:
13 REPLIES 13

‎06-23-2022 09:58 AM - edited ‎07-14-2022 12:46 AM

HP Recommended

Hello @JensGustav49 

 

(1) Install and run Support Assistant and check for all driver updates and hardware issues

HP Support Assistant

7.7.34.34 Rev.A35.9 MBSep 22, 2014Download

 

(2) Reboot and test again ...

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‎06-23-2022 12:24 PM

HP Recommended

I ran the utility but couldn't see any change on Network related driver files. And it did not solve the problem.
The big question is, does it make sense to replace the centrino Advanced N-6235 and or the antenna?
The wlan worked earlier perfekt, but I had to disable and enable the Centrino device from time to time to make it run at all.

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‎06-23-2022 12:26 PM

HP Recommended

Hello @JensGustav49 

 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small letters.

 

best regards

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‎06-23-2022 12:44 PM - edited ‎06-23-2022 12:52 PM

HP Recommended

HP EliteBook Folio 9470m
 
Product: C7Q21AW#ABD

from inside behind the Battery
And yes I will buy an actual Product soon since the Notebook cannot run Windows 11 for some Reason.

I hope the number above is that which identifies the NB correcly
Thanks

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‎06-23-2022 12:49 PM - edited ‎07-14-2022 12:46 AM

HP Recommended

Hello @JensGustav49 

 

Please remove the SN (serialnumber) from your last post ( sensitive data is not allowed in the community ) !

 

(1) Update BIOS

HP Notebook System BIOS Update

F.73 Rev.A9.1 MBMay 14, 2019Download

 

(2) Test again

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‎06-23-2022 01:09 PM

HP Recommended

the Bios installed is  68IBD Ver F73   dated 4/12/2019    shall I Realy run UPDATE even so it seem to be from an earlier date?

 

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‎06-23-2022 01:23 PM - edited ‎07-14-2022 12:47 AM

HP Recommended

Hello @JensGustav49 

 

So you bios is up-to-date, ok. No need to update.

 

Reinstall your wifi driver with "Intel® Driver & Support Assistant (Intel® DSA)"

Note: This application is supported on Microsoft Windows 7, Windows 8, Windows 8.1, Windows® 10, and Windows 11 using Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer) browsers.

https://www.intel.com/content/www/us/en/support/detect.html

Download:
https://dsadata.intel.com/installer

 

Reboot and test again ...

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‎06-23-2022 01:58 PM

HP Recommended

So the Intel utility said all is Uptodate. I ran der exe file anyway. No impovements! I will try to get hold of an new centrino card and the Antenna. This will take some time and then I will post the result here.

Thank a lot for your Support

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‎06-23-2022 04:24 PM - edited ‎07-14-2022 12:47 AM

HP Recommended

Hello @JensGustav49 

 

>Thank a lot for your Support

With pleasure

 

Get back when you have new results.

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