Wifi having problems - constant dropout: "Receive Segment Coalescing State"

[greenmead]

All of a sudden my HP Envy has lost ability to hold a wifi connection and for long stretches does not even find any wifi networks.  I went through all the HP Virtual Agent steps and got to the one with Windows Command Prompt where you enter a bunch of coding onto a black screen.  It came back with a bunch of variables disabled but the Virtual Agent says to "Make sure everything is listed as 'disabled' "and yet my Receive Segment Coalescing State shows up as being "Enabled".

This appears to be a problem.  But I have no idea how to correct this.  How do I make this setting be disabled?  The Virtual Agent simply says "Make sure everything is disbaled then reboot the computer to continue".  Well what happens if they are NOT all disabled?

[Raj1788]

@greenmead

Thank you for joining the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Are you trying to use the Virtual Switch?

Did you try connecting WiFi to your router?

While you answer to above, click on this link: https://support.hp.com/in-en/document/c00813382 and check if this helps you out.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[greenmead]

I’m not even sure what the “virtual switch” is. The only virtual thing I used was the “ virtual agent” who guided me through a dozen steps before finally getting to this one where I am typing onto a black screen and seeing that something that ought to be disabled was actually enabled. 

Im not sure about connecting WiFi to the router. Do you mean actually hardwiring it?  No I haven’t done that yet since the router is in a room 60 feet away from my computer. But I have r other devices, including a different laptop and they are all receiving and holding this WiFi network with no issues. The issue is definitely unique to my hp computer

On a side note, after reading a bunch of articles I think I did figure out how to get that one “state” to be disabled but unfortunately it has not solver the issue. I’m thinking I may have to buy a separate plugin wireless adapter for my hp computer which is pretty majorly disappointing. 

[Raj1788]

@greenmead

I suggest you click on this link: https://support.microsoft.com/en-in/help/10741/windows-fix-network-connection-issues and follow the troubleshooting steps.

Keep me posted!

Cheers:)

[greenmead]

Unfortunately I have tried all of these things - even the more dramatic ones like doing a complete system reset.  In each case the wifi does connect initially but within 3-5 minutes it at first loses its internet (i.e. it stays latched to the wifi network but says that the wifi network has no internet) then minutes later it completely loses all wifi networks entirely and cannot find any.

When running the network troubleshooter, it wants me to plug in an ethernet cable which is completely impractical since the router is very far from my computer (it's a desktop not a laptop).  Then when I skip this step is reolves that there are still two problems "Not Fixed"

1) The Intel Dual Band Wireless-AC 7260 adapter is experiencing driver or hardware related problems

and 

2) A network cable is not properly plugged in or may be broken

(I assume 2) is because I'm not actually plugging anything in and am trying to do this wirelessly)

[Raj1788]

@greenmead

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.

   Your Component Tests menu might be different, depending on the components installed on your computer.

   

Network Test - This test checks the network controller. To run this test, connect to a network with a network cable. The test will attempt to configure the network controller using DHCP and communicate with the DHCP server.

To run the test, click Network, and then click Run Once.

The Network test time is 1 minute.

If the network test passes, click on this link: https://support.hp.com/in-en/document/c04758961 and perform a System Recovery.

If the test fails, I would personally suggest you contact our HP phone support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!