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‎10-22-2022 01:10 PM - last edited on ‎10-23-2022 01:37 PM by Moderator

HP Recommended
Product: 15dy5097nr
Operating System: Microsoft Windows 11

I just received my new hp laptop. I am attempting set up and have been able to enter the country and  language. When I get to the internet connection page, it recognizes my network, but will not accept my network security key or password. I have tried all the steps recommended to resolve this issue, but nothing works. I am unable to do any troubleshooting because the only page available is the internet connection page, no access to start up.

Category:
3 REPLIES 3

‎10-22-2022 02:21 PM

HP Recommended

Hello @12Martin53 

Sorry to hear that you are having problems ... I would like to help you.

Try to connect to a temporary smartphone wireless hotspot ( simple passwort with or without encryption ) point as a substitute.

 

Please report your results

Kind regards

1 person found this reply helpful
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‎10-22-2022 03:04 PM

HP Recommended

Thankyou for your response. As usual, with me, it was confusion on the wifi security code. I thought it was the code on the router, but it was the password. Two different things. All good now. (Feeling a little embarrassed).

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‎10-22-2022 03:13 PM

HP Recommended
@12Martin53 wrote:

Thankyou for your response. As usual, with me, it was confusion on the wifi security code. I thought it was the code on the router, but it was the password. Two different things. All good now. (Feeling a little embarrassed).

Hello @12Martin53 

You're welcome !

Good luck

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