Wifi issues

[Michaelv416]

I have a hp pavilion 17 notebook laptop that says it's connected to the wifi but no internet everything else on the internet works fine I've tried trouble shooting but I get no results I recently got the laptop and factory reset it 

[Max3Aj]

Hi @Michaelv416, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Pavilion 17 Notebook is connected to Wi-Fi but has no internet access, while other devices work fine, try these steps:

Basic Troubleshooting

Restart Everything

• Restart your laptop.
• Restart your router/modem by unplugging it for 30 seconds and plugging it back in.

Check Another Network

• Try connecting your laptop to a mobile hotspot or another Wi-Fi network.
• If it works, the issue might be with your router settings.

Network Settings Fixes

Forget and Reconnect to Wi-Fi

• Go to Settings > Network & Internet > Wi-Fi
• Click on your Wi-Fi network and select Forget
• Reconnect by entering the password again.

Run Network Commands (CMD)

• Open Command Prompt as Administrator and enter these one by one: 
  netsh winsock reset
  netsh int ip reset
  ipconfig /release
  ipconfig /renew
  ipconfig /flushdns
   
• Restart your laptop.

Check Network Adapter Driver

• Open Device Manager (Win + X → Device Manager).
• Expand Network adapters → Right-click on your Wi-Fi adapter.
• Select Update driver → Search automatically.
• If the issue persists, Uninstall the driver and restart the laptop. Windows will reinstall it.

Check for Proxy & DNS Issues

• Go to Settings > Network & Internet > Proxy → Turn OFF "Use a Proxy server."
• Set DNS to Google DNS:
  • Open Control Panel > Network and Sharing Center > Change adapter settings.
  • Right-click on Wi-Fi adapter → Properties.
  • Select Internet Protocol Version 4 (TCP/IPv4) → Properties.
  • Use the following DNS:
    • Preferred: 8.8.8.8
    • Alternate: 8.8.4.4
  • Click OK and restart.

Still Not Working?

Try Safe Mode with Networking

• Restart your laptop and hold F8/F11 (or Shift + Restart).
• Select Safe Mode with Networking.
• See if the internet works.

Check Firewall & Security Software

• Temporarily disable antivirus/firewall and check.
• If disabling helps, add exceptions for your network. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support