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HP Recommended

Hi, I have a HP omen laptop with a Wifi 6 ax 201 wifi card. Over the last 3 months the wifi keeps disconnecting during and only during games. I can log itno a zoom meeting for 8 hours with no problem but as soon as i start a game that requires an online connection the wifi disconnects and will not reconect.

 

I hve unchecked the box in properties  that allows the card to power down. I have matched the wifi signal to my router,

On running the windows trouble shoot i get a message saying no valid IP address.

 

Can any

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Beltzer75 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Install/Update Intel wireless driver 

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...

ub6424_0-1659218720126.png

(2Reboot and test again ... 

(3) Please report your results

View solution in original post

5 REPLIES 5
HP Recommended

Hello @Beltzer75 

 

Sorry to hear that you are having problems ... and I would like to help you.

(1) Install/Update Intel wireless driver 

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...

ub6424_0-1659218720126.png

(2Reboot and test again ... 

(3) Please report your results

HP Recommended

That seems to have fixed it. Thanks for help

HP Recommended

t was a great pleasure to help you

HP Recommended

Hi, problem is back. I have re-installed the driver but its now still disconnecting. Its a pita.

HP Recommended

Hello @Beltzer75 

 

I guess Windows Update did it ...

 

(1) In most cases, the simplest solution:

 

=> Use Windows Restore to return to the restore point --->>> before <<<--- the error occurred.

 

https://www.windowscentral.com/how-use-system-restore-windows-10

See section < How to recover using System Restore on Windows 10 >

 

(2) Please report your results

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.