Wifi network card frozen after suspend mode

[Albesco]

Hi

When my Hp G8 255 comes back from the suspend mode, it often can't connect to any network, then I must start the network check HP tool to resume it.
I have a Win 11 os and the power saving settings for the network card is set to "never suspend"

Can you give me an advice about this problem?
Thank you!

[BeemerBiker]

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@Albesco wrote:

Hi

When my Hp G8 255 comes back from the suspend mode, it often can't connect to any network, then I must start the network check HP tool to resume it.
I have a Win 11 os and the power saving settings for the network card is set to "never suspend"

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I think you are referring to the power plan for the system.

There is a setting for just the WiFi card that needs to be unchecked

If that does not work then instead of rebooting try "scan for hardware changes"

I looked at your BIOS upgrades and did not see anything that might fix the problem.  There are upgrades to the WiFi but you may have any of three different devices

Wireless LAN (WLAN)

Realtek RTL8822CE 802.11ac (2x2) Wi-Fi with Bluetooth 5 Combo Realtek RTL8822CE 802.11a/b/g/n/ac (1x1) Wi-Fi with Bluetooth 4.2 Combo Intel Dual Band Wi-Fi 6 AX201 802.11a/b/g/n/ac/ax (2x2) WLAN and Bluetooth 5 Combo, non-vPro

The above is suspicious as the 2x2 and the 1x1 are different models but the spec lists the same model name which cannot be right.  Can you look in the device manager and report back the the model of the WiFi card?  I would need the ven and dev as shown below

 

Thanks!

[Albesco]

Thank you so much for your answer!

🙂

The wifi card is not an Intel, but Realtek, and this is the device instance path 

PCI\VEN_10EC&DEV_8852&SUBSYS_88E1103C&REV_00\00E04CFFFE88520100

[Paul_Tikkanen]

Hi, @Albesco 

One suggestion I can offer would be to see if updating the Realtek RTL8852AE Wi-Fi driver to the latest version HP has helps any.

Realtek RTL8xxx Wireless LAN Drivers 

6001.10.356.0     December 22, 2023

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150994.exe 

[BeemerBiker]

You have the 8852AE card

https://devicehunt.com/view/type/pci/vendor/10EC/device/8852

I think Paul has the correct driver

[Albesco]

Thank you!

I unpacked the zip file, so I had a new folder.

I lunched the exe file hpup.exe

It closes suddently and produces this log file, but I'm not so sure it has gone successfully

==================== HP Update Package Start : 2/12/2024 5:38:31 PM ====================
- LogPath : C:\Users\albesco\Desktop\driver-wifi\HPUP_20240212173831.log
- GUIMode : False
- Timeout : 0
[2/12/2024 5:38:31 PM][ACT] Manage Certificate for HP Signature
[2/12/2024 5:38:32 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[2/12/2024 5:38:32 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[2/12/2024 5:38:32 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[2/12/2024 5:38:32 PM][INF][ValidateCertificate] Cert Subject on File - C:\Users\albesco\Desktop\driver-wifi\HPUP.exe : CN=HP Inc., OU=HP Cybersecurity, O=HP Inc., L=Palo Alto, S=California, C=US
[2/12/2024 5:38:32 PM][INF][ValidateCertificate] Cert Signer on File - C:\Users\albesco\Desktop\driver-wifi\HPUP.exe : HP Inc.
[2/12/2024 5:38:32 PM][INF][ValidateCertificate] HPUP Cert Thumprint : 4E34A81D09C919C7426BD4143C45C6BA234A7EA5
[2/12/2024 5:38:32 PM][INF][ManageCertificate] Matched Certificate is found in Store
[2/12/2024 5:38:32 PM][ACT] Validate Certificate Status on Security Catalog
[2/12/2024 5:38:32 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[2/12/2024 5:38:32 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[2/12/2024 5:38:32 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[2/12/2024 5:38:32 PM][INF][ValidateCertificate] Cert Subject on File - C:\Users\albesco\Desktop\driver-wifi\Package.cat : CN=HP Inc., OU=HP Cybersecurity, O=HP Inc., L=Palo Alto, S=California, C=US
[2/12/2024 5:38:32 PM][INF][ValidateCertificate] Cert Signer on File - C:\Users\albesco\Desktop\driver-wifi\Package.cat : HP Inc.
[2/12/2024 5:38:32 PM][INF][ValidateCertificate] HPUP Cert Thumprint : C4999530EC8DB55809B2583EBF47B7E9EDF335EC
[2/12/2024 5:38:32 PM][INF] Certificate Status on Security Catalog : Valid
[2/12/2024 5:38:32 PM][ACT] Validate Package Content Integrity by Security Catalog
[2/12/2024 5:38:32 PM][INF] Package Content : Valid
[2/12/2024 5:38:32 PM][ACT] Lookup for Install Script to execute
[2/12/2024 5:38:32 PM][ACT] Execute Install Script
[2/12/2024 5:38:32 PM][INF][ExecuteInstaller] Execute Info : C:\WINDOWS\System32\cmd.exe /c "C:\Users\albesco\Desktop\driver-wifi\Install.cmd"
[2/12/2024 5:38:32 PM][INF][ExecuteInstaller] Execution Start Time : 2/12/2024 5:38:32 PM
[2/12/2024 5:38:35 PM][INF][ExecuteInstaller] Execution Exit Time : 2/12/2024 5:38:35 PM
[2/12/2024 5:38:35 PM][INF][ExecuteInstaller] Execution Exit Code : 0
[2/12/2024 5:38:35 PM][INF] Execute Install Script with ExitCode - 0
[2/12/2024 5:38:35 PM][ACT] Manage Certificate for HP Signature
[2/12/2024 5:38:35 PM][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[2/12/2024 5:38:35 PM][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[2/12/2024 5:38:35 PM][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[2/12/2024 5:38:35 PM][INF][ValidateCertificate] Cert Subject on File - C:\Users\albesco\Desktop\driver-wifi\HPUP.exe : CN=HP Inc., OU=HP Cybersecurity, O=HP Inc., L=Palo Alto, S=California, C=US
[2/12/2024 5:38:35 PM][INF][ValidateCertificate] Cert Signer on File - C:\Users\albesco\Desktop\driver-wifi\HPUP.exe : HP Inc.
[2/12/2024 5:38:35 PM][INF][ValidateCertificate] HPUP Cert Thumprint : 4E34A81D09C919C7426BD4143C45C6BA234A7EA5
[2/12/2024 5:38:35 PM][INF][ManageCertificate] Matched Certificate is found in Store 

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Go to the device manager.

Click to expand the Network Adapters device manager category.

Click on the Realtek wifi adapter listed there.

Click on the driver tab.

If the driver version and date is 6001.10.356.0     December 22, 2023, then the driver was successfully installed.

[Albesco]

Yes, I confirm you the version you told me.

Thank you so much... I'll make you know if the problem is solved in the next few times.

Best regards

Alberto

[Paul_Tikkanen]

You're very welcome, Alberto.

Glad to have been of assistance.

Cheers,

Paul

[Albesco]

Sorry... I've had a login just few minutes ago, and the problem is raised up again 😕

I solved it with the HP network check tool...