• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY Notebook - m7-k211dx (ENERGY STAR)
Microsoft Windows 10 (64-bit)

i have a older hp envy m7 notebook, I can only connect to the internet via ethernet cable.

Spoiler
under adapter options only ethernet is listed.

airplane mode is only mode available under available networks.

under network information only ethernet is listed.

I think this problem has something to do with the intel (R) Dual band wireless AC7265 driver.  It says it has a problem.  I updated it it said it is the best driver for this device. Under properties it says this driver isn't connected to this computer code 45. It says to fix this problem connect this hardware device to the computer. device install requested 4/26/2019 it says device not using anyresources because it has a problem.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.