Wifi recovery drive

[HarshaL_333]

I am unable to do drives update as i am having a wifi issue, please help me

[Raj_05]

Hi @HarshaL_333,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To address the Wi-Fi issue on your Victus by HP Gaming Laptop 15, follow these steps to get your laptop back online and update your drivers.

Check if Wi-Fi is Enabled

• Ensure the Wi-Fi toggle is enabled in your Windows settings.
• Use the Function (Fn) key + the Wi-Fi key (usually one of the F-keys) to toggle Wi-Fi on/off.

Update Wi-Fi Drivers via Another Device

Since you can't access the internet on your laptop:

1. Identify your Wi-Fi adapter:
   • Press Windows + X > Device Manager > Expand Network adapters.
   • Look for something like "Realtek," "Intel," or "Qualcomm" Wi-Fi adapter.
2. Download drivers on another device:
   • Visit the HP Support website and download the latest Wi-Fi drivers for your laptop model.
   • Transfer the drivers using a USB drive.
3. Install the drivers:
   • Open the downloaded file on your laptop and follow the installation prompts.

Use a Recovery Drive for Drivers

If you created an HP recovery drive:

1. Plug in the USB recovery drive and restart your laptop.
2. Access the Recovery Manager during boot (press Esc or F11 repeatedly).
3. Select Troubleshoot > Reinstall Drivers and follow the instructions to restore your Wi-Fi drivers.

If you don’t have a recovery drive, you can create one using another Windows computer:

• Follow Microsoft's instructions or use the HP Cloud Recovery Tool to create a recovery USB.

Try Ethernet or Mobile Hotspot

While troubleshooting, connect your laptop to the internet temporarily:

• Ethernet connection: Use a wired Ethernet cable to your router.
• Mobile Hotspot: Use your phone to create a Wi-Fi hotspot.

[Raj_05]

Reset Network Settings

Resetting your network settings can help resolve configuration issues:

1. Press Windows + I to open Settings > Network & Internet.
2. Scroll down and select Network reset > Reset now.
3. Restart your laptop.

Run the HP Network Diagnostic Tool

HP laptops come with built-in diagnostics tools:

1. Restart your laptop and press Esc during boot.
2. Select System Diagnostics > Network Test to identify the issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support