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HP Recommended
HP15-ay000

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15654587103271602444168.jpgthough i am sitting beside my router i am unable to connect and even the signal is very poor .i did every process told by virutal assistant but nothing changed .i en changed the windows from 8.1 to 10 but still the problem is same

1 REPLY 1
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Hi! @Hemanthvicky,

 

Please share the product number of the PC to assist you better.

 

Try updating the BIOS, chipset and wireless drivers on the PC to the latest version using HP support assistant and check if it helps.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Note: Before uninstallation of the wireless drivers make sure your PC is connected via ethernet cable.

 

If you still have issues try the steps recommended below.

 

Restart your modem or WiFi adapter

 

Press Windows Key + X to open Win + X menu and select Device Manager from the list.
Find your networking device, right click on it and click Disable.
Restart your computer
Go to Device Manager again, and enable the networking device the same way you disabled it

 

Reset TCP connection

 

Right-click on the Start Menu button and open Command Prompt (Admin)
Enter the following lines and press Enter after entering each one:
netsh int tcp set heuristics disabled 
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
Now enter this command to to verify that previous functions were disabled:
netsh int tcp show global
Close the Command Prompt window.

 

Run Windows Networking Troubleshooter

 

Go to Search and type troubleshoot. Choose Troubleshoot from the menu.

Select Network Adapter and click Run the troubleshooter.

Follow on-screen instructions.

 

Lastly, try running a network test using the HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Hope this answers your query!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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