cancel
Showing results for 
Search instead for 
Did you mean: 
Kspock
New member
2 1 0 0
Message 1 of 4
205
Flag Post

Wifi software Driver / Hardware Issue

HP Recommended
HP 15 Notebook PC
Microsoft Windows 10 (64-bit)

Hey Team, 

 

I have been using HP 15 Notebook PC which is quite old now and facing issue with my Wifi , wherein I am not able to locate the Wifi in Windows settings.

I tried reinstalling the Wifi Driver (sp71571- MediaTek (Ralink) Wireless LAN Adapter Driver) multiple times

In Device manager it seems to be visible as hidden device (Ralink RT3290 802.11bgn Wi-Fi Adapter). 

 

Tried checking the properties and it says this hardware device is not connected to the computer. (Code 45)

Location - PCI bus 10, device 0, function 0

for which i tried all cleanup steps mentioned as per below link - 

https://www.ubackup.com/articles/how-to-fix-error-code-45-0040.html

 

as per the event Logs , can see below error where it is not starting- 

 

Device PCI\VEN_1814&DEV_3290&SUBSYS_18EC103C&REV_00\4&30d115d4&0&00E5 had a problem starting.

Driver Name: netr28x.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: netr28x
Lower Filters:
Upper Filters: vwifibus
Problem: 0xA
Problem Status: 0xC0000001

 

Could someone please guide if any setting issue , or if this is clearly a hardware issue which needs to be fixed. 

Appreciate your assistance !

 

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
129,073 119,251 19,470 29,754
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

That model wifi card usually doesn't work on the newer builds of W10.

 

Your options would be to go back to W8.1, replace the internal Ralink card or use a USB wifi adapter.

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number...

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Once I know the model number, I should be able to give you a recommendation for a different model internal wifi adapter that works with W10.

Kspock
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

HI Paul, 

 

Details requested- 

Product Number : G8D28PA#ACJ

Please help in suggesting a compatible internal Wifi adapter or a good USB Wifi Adapter to buy 

Thanks for the help !

Reply
0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,073 119,251 19,470 29,754
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

 

You have a 15-R008TU notebook.

 

Below is the link to the service manual for your notebook.

 

c04409502.pdf (hp.com)

 

You would want to replace the Internal Ralink wifi card with this model listed in chapter 3...

 

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter    HP part # 753077-005.

 

You should be able to find this model wifi card on eBay or Ali Express.

 

Search by the HP part number, not the model of the wifi card.

 

The service manual also has the wifi card removal and replacement procedure.

 

This would be a good USB wifi adapter.  It is also dual band.

 

TP-Link Archer T2U Nano AC600 Wireless USB Adapter, Black - Buy TP-Link Archer T2U Nano AC600 Wirele...

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation