Wifi - windows cannot automatically detect this network's proxy settings

[CCronin]

Hello

I have just bought this brand new computer, HP Notebook, and I just set it up this evening.

The wifi seemed slow so I selected 'troubleshoot problems' and I got the below message:

'Windows could not automatically detect this network's proxy settings' with a yellow warning triangle.

I checked the Proxy settings and 'Automatically detect settings' is on.

I did reset the wifi router but it made no difference.

Not sure what is going on as this is a brand new PC, with Windows  installed as default.

BTW In my household there is another laptop and PC connected to our wifi and they do not have any issues with connection and they do not show the error message.

Please help,

Thanks

Catherine

[Jeet_singh]

Hi @CCronin,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having wireless connection issues on your new HP notebook. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you tried to uninstall and reinstall the Wi-Fi Drivers from Device manager?

Have you tried to update the Bios?

Did you try to update the drivers either using Windows update or HP Support Assistant?

Are you able to connect to the internet using Wired/Ethernet connection?

In the meantime, let's try these steps here: 

Please uninstall the Wi-Fi drivers from device manager by following these steps:

Right-Click on start button> click device manager> expand network adapters >then select the wireless drivers and right-click on it and uninstall the Wireless drivers.

Once done restart the computer and then update the Bios, Chipset and Wireless drivers on your PC from our HP support website, using this link.

Alternatively you can try these steps as well: HP PCs - Slow Internet Troubleshooting (Windows 10, 😎

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

• Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

• Update the bios by visiting this link or through support assistant using an Ethernet cable.  

• Now try to connect to the internet wireless.    

The best way to do that is using the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[CF4]

Hi

Do you have a proxy?   Do the other devices use a proxy?

If you have a Router and can connect directly to it, then you would want a Default Gateway and not a proxy.

If you ran something like

ipconfig -all

on a connected device and on the new one and compare and post any details please.

Delete any personal parts.

Wireless LAN adapter WiFi:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 14 February 2018 09:01:23
   Lease Expires . . . . . . . . . . : 15 February 2018 09:01:23
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 8.8.4.4

                                       8.8.8.8
   NetBIOS over Tcpip. . . . . . . . : Enabled

is as much as we need to see.

[CCronin]

Hello, thanks for your reply.

I had never set up a proxy. 

And I do connect via wifi directly to my router.

I've seen a lot of advice online to say turn off the Windows 10 automatic proxy setup>automatically detect settings - which I've done.

That seems to have improved the speed. I can actually play 5 min you tube videos now which I couldn't before.

I notice when I look at my network properties that for my Wifi Connectivity I can see:

IPv4 Connected to Internet

IPv6 Connected to unknown network           - - - should I be concerned?  I don't know what this means?

Here is my ipconfig - all report:

I've red lined out some details - if you need to see them, let me know and I will repost.

Please let me know if there are any other things I could try to improve wifi speed.

Many Thanks Catherine

[CCronin]

Hello Jeet Thanks for your reply.

I used the HP Support Assistant as you suggested and everything on my system is already updated.

I had never set up a network proxy. Does Windows 10 auto set this up?

I've seen a lot of advice online to say turn off the Windows 10 automatic proxy setup>automatically detect settings - which I've done.

That seems to have improved the WiFi speed. I can actually play 5 min you tube videos now which I couldn't before.

I notice when I look at my network properties that for my Wifi Connectivity I can see:

IPv4 Connected to Internet

IPv6 Connected to unknown network  - - - should I be concerned? I don't know what this means?

Please let me know if there are any other things I could try to improve wifi speed.

Thanks Catherine

[CF4]

Hi

Excellent.

The IP v6 you could try and disable it.

The numbers that may be correct, but look questionable are the

192.168.1.254 for the Default Gateway, DHCP and DNS servers.

Could you check the other devices for their values as this new PC should match.

The DNS values are the real anomaly.

If in doubt please ask.

[CCronin]

Hello again

Thanks for taking the time to reply to my query.

I checked the other laptop and it's settings do match my new laptop's settings.

192.168.1.254 for the Default Gateway, DHCP and DNS servers.

So all seems to be in order.

Thanks for your help and time

Catherine

[CF4 · Accepted solution]

Hi

So now I would try the ping command to the various numbers, from both machines...

C:\>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.254:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64

Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 5ms, Average = 3ms

That is to my gateway.

#####################

C:\>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.246.95] with 32 bytes of data:
Reply from 212.58.246.95: bytes=32 time=26ms TTL=54
Reply from 212.58.246.95: bytes=32 time=23ms TTL=54
Reply from 212.58.246.95: bytes=32 time=26ms TTL=54
Reply from 212.58.246.95: bytes=32 time=28ms TTL=54

Ping statistics for 212.58.246.95:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 23ms, Maximum = 28ms, Average = 25ms

##########

Hours of fun.

But you may be able track and trace where your packets are going, 127.0.0.1 is a loopback and effectively tells you, when pinged, that the adapter is there and working.

~~~~~~~~~~~~~~~~~

So please try something new and please ask again.