Wifi won't find network but connects after restart

[srigot55]

My laptop sometimes connects to wifi normally without any problem. After using my computer for a little while (> 30 min), sometimes the wifi disconnects. What happens most often is that when I wake my computer from sleep, the wifi won't connect. None of these issues happen consistently; they only happen occasionally, but are increasing in frequency.

The wifi symbol on the task bar is lit as if it is connected, but if I am in a new location and you hover over the wifi symbol it will show the last network I was connected to. If I try to open the available networks from the taskbar symbol it won't open. I can open the network sharing center through the settings and it will say no networks are available. If I run the trouble shooter through there it won't find any problems. If I try to access the network sharing center through the control panel it will freeze. If I restart my computer it always solves the problem and everything will work normally for a while until this eventually happens again. I have updated windows 10 and the drivers, ran malware and various scans, and checked all of the settings that I could recall and nothing looks out of the ordinary or has helped.

I'd appreciate any help. Thanks!

[Echo_Lake]

@srigot55

Thank you for posting on HP Forums, 

Echo_Lake is at your service. 

I see that you're facing Wi-Fi intermittent connectivity issue on your notebook, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

I have a few steps we could try to fix the problem:

Temporarily disable the firewall software

Temporarily disable the firewall software on your computer to see if it is interfering with the Internet connection speed.

1. Right-click the taskbar icon associated with your firewall software and select Disable firewall or similar.
2. After disabling the firewall, test the Internet connection performance. If there is still a problem continue to the next step.

• If the connection is still slow, then the firewall is not part of the problem.
• If the connection is faster, then adjust the firewall settings or use a different firewall.

CAUTION: Remember to re-enable the firewall after testing.

Update network adapter drivers through Device Manager

Installing the latest wireless LAN adapter driver can resolve common issues with the wireless Internet connection. Use Device Manager to find the latest WLAN driver.

1. In Windows, search for and open Device Manager.
2. Double-click Network adapters, right-click the name of the Wireless Adapter, then select Update Driver Software.
3. Click Search automatically for updated driver software.
4. If an updated driver is found, follow the instructions to install it.

Try connecting to the Internet again. If there is still a problem continue to the next step.

Update the BIOS (notebook PCs): Follow steps from the link: https://support.hp.com/in-en/document/c00042629.

Disable power management state for wireless adapter in Device Manager

Most wireless devices can be turned off by the system to save power. In some sleep scenarios, the device might not wake properly when the system returns from sleep or hibernate. To prevent this from happening, adjust the power management settings for the wireless adapter.

1. In Windows, search for and open Device Manager.
2. Double-click Network Adapters to expand the list, right-click the wireless (Wi-Fi) adapter in the list, and then select Properties.
3. In the Adapter Properties window, click the Power Management tab.
4. Remove the check next to Allow the computer to turn off this device to save power, and then click OK.
5. Close Device Manager, restart the notebook computer and then attempt to reconnect to the wireless network.

Confirm only one antivirus/firewall software is running

Performance can be negatively affected when multiple antivirus programs are installed on your computer. Uninstall all but one antivirus program.

For Windows 10 and 8

To remove programs and software components from your computer hard disk drive, follow these steps:

1. In Windows, search for and open Programs and Features.
2. In the Uninstall or change a program window, select the program you want to remove from the list and click Uninstall or Uninstall/Change at the top of the program list.
3. Read and respond to any messages that may open while the software is being removed from your computer.
4. Test to see if the wireless issue continues. If there is still a problem continue to the next step.

Temporarily disable Bluetooth

Try temporarily disabling Bluetooth to see if this impacts the network performance.

After disabling Bluetooth, try to see if the wireless issue continues. If there is still a problem continue to the next step.

NOTE: If no Bluetooth device or options are present, your PC may not have been equipped with this feature.

Windows 10

1. Right-click Start and select Settings.
2. Click Devices and select Bluetooth.
3. Slide the Bluetooth settings to Off.

Keep me posted,

Good Luck

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!