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Windows 10 Bluetooth Not working

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Pavillion DV6-3032TX Entertainment Notebook PC
Microsoft Windows 10 (64-bit)

After upgrading to Windows 10 I do not have a Bluetooth On Button even though the service is installed, running and set to start automatically.  I went to the HP driver update and it came back saying OS10 Not supported.  I am looking for a driver that will enable Bluetooth support on the following hardware:

The network adaptors are:

Qualcomm Atheros AR9285  Wifi Adapter

Realtek PCI e GBE Family Controller. 

Any help would be greatly appreciated as I want to connect a Sony SRS -XB12 Wireless speaker to my laptop.

Thank you in advance


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HP Support Agent
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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

    Example of non-wireless products interfering with wireless performance
  2. In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.

  3. On the confirmation screen, click Uninstall. The device is removed from the list.

  4. Restart the computer to reset any wireless connections.

  5. Try to pair.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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