cancel
Showing results for 
Search instead for 
Did you mean: 
Bridging_Across
New member
1 0 0 0
Message 1 of 2
172
Flag Post

Windows 10 Bluetooth Not working

HP Recommended
Pavillion DV6-3032TX Entertainment Notebook PC
Microsoft Windows 10 (64-bit)

After upgrading to Windows 10 I do not have a Bluetooth On Button even though the service is installed, running and set to start automatically.  I went to the HP driver update and it came back saying OS10 Not supported.  I am looking for a driver that will enable Bluetooth support on the following hardware:

The network adaptors are:

Qualcomm Atheros AR9285  Wifi Adapter

Realtek PCI e GBE Family Controller. 

Any help would be greatly appreciated as I want to connect a Sony SRS -XB12 Wireless speaker to my laptop.

Thank you in advance

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
24,418 24,375 1,121 1,153
Message 2 of 2
Flag Post
HP Recommended

@Bridging_Across

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

    Example of non-wireless products interfering with wireless performance
  2. In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.

  3. On the confirmation screen, click Uninstall. The device is removed from the list.

  4. Restart the computer to reset any wireless connections.

  5. Try to pair.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation