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‎06-06-2024 06:31 AM

HP Recommended
Product: HP EliteBook 850 G3 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I recently hare restored my laptop installing windows 10 (from an original DVD), did all the updates.. installed all the drivers it looks there are no issues/errors etc.

The wifi network adapter look as it works fine: it can show me the nearby wifi networks, I activated the tethering on my mobile and the laptop managed to connect and surf the web.

 

The point is: my laptop cannot see the wifi networks defined by my router .. neither the 2.4G nor the 5.2G one... other laptops / mobile / tablets can see the networks .. they are working just fine...

Whatever I tried it failed.. I updated the wifi adapter drivers, disabled and re-enabled it .. nothing appens my wifi networks are not visible.. note that before the restore they were working ..

 

Does anyone have an idea of what to check / do ?

Category:
3 REPLIES 3

‎06-06-2024 09:13 AM - edited ‎06-06-2024 09:19 AM

HP Recommended

First place to look is Device Manager.  The look under the Network Adapters category.  Click on the " > " and look for Realtek or Qualcomm, or similar to see if they/it have drivers installed and if it is working.

You might need to install the  Intel Management Engine Driver, Intel Chipset Installation Utility, and Intel Serial IO Driver  from the drivers page, if you did not do that already.  Common missed driver.

https://support.hp.com/us-en/drivers/hp-elitebook-850-g3-notebook-pc/model/7815303


I'm not an HP employee.
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‎06-06-2024 09:39 AM

HP Recommended

Hi,

thanks for your suggestion but all the latest version of drivers were installed.

But finally I managed to fix the problem: I removed and added again and again the wlan adapter and finally I managed to see my networks.

 

Not idea why .. but it worked, the drivers version are the same (latest one) but something is now different...

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‎06-07-2024 04:30 AM

HP Recommended

Glad it is working.  Removing the device and then letting Windows detect it again is an acceptable method, if the drivers are already present.


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