Windows 10 locked up and installed windows 7, no network adaptor

[Mykel544]

I have a HP 15 laptop with windows10. something happened where it keeps asking me to set-up my pin, when I clicked on it , it just spins and re-asked the question again. Now pissed off, I deleted all the partitions and installed windows 7 64 bit. Everything went fairly good, but now I have no ethernet controller, network controller, PCI encryption/ decryption controller, SM bus controller,USB controller and 2 unknown devices listed.

Where can I find these controllers to install? 

Is it possible to install these ?

Thanks

Mike

[Paul_Tikkanen]

What is the full model number or product number of your HP 15 notebook?

From the device descriptions you posted it sounds like an older one with a Pentium or Celeron processor.

Once you let me know that info, there is a good chance that W7 drivers exist for it.

[Mykel544]

Hi Paul

Model 15ba018wm 

AMD E2-7110 APU w/AMD Radeon R2  Graphics  1.80 GHz

4 GB ram

hopefully this will work.

[Paul_Tikkanen · Accepted solution]

Hi:

Here are the links to the W7 drivers you need:

You will need to download the Wi-Fi driver from another PC, copy it to a USB flash drive, plug the flash drive in your notebook's USB 2 port, copy it to the Windows desktop and run it from there.

Realtek RTL8xxx Series Wireless LAN Drivers

sp96873.exe

Then you can download and install the rest of the drivers you need directly from the notebook:

First install the AMD chipset driver from the link below:  Select the W7 64 driver--the 1st file listed under that section:

Then restart the notebook.

970 Drivers

Graphics:

AMD High-Definition (HD) Graphics Driver

Then restart the notebook.

sp75974.exe

Audio:

Realtek High-Definition (HD) Audio Driver

sp75973.exe

Then restart the notebook.

Ethernet:

Realtek Local Area Network (LAN) Driver

sp75522.exe

Touchpad:

Synaptics TouchPad Driver

sp81891.exe

Then restart the PC.

SD card reader:

Realtek Card Reader Driver 

sp75512.exe

If there is anything still remaining that needs a driver please post the hardware ID for those devices, so I can figure out what drivers they need.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager

[Mykel544]

Hi,

Got one last issue. All the others are fixed, Thank you.

Here's what I have now : ACPI\MSFT0101 hardware ID.  error

Is there a link for this ? or a fix ?

Thank you

Mike

[Paul_Tikkanen]

You're very welcome, Mike.

That is the TPM 2.0 security device in need of a driver.

There used to be a fix, but it is no longer available from Microsoft.

I had saved the Microsoft hotfix years ago, so hopefully it still works.

I zipped it up and attached it below.

I believe that you just unzip the attached file open the folder and run the hotfix.

Paul

[Mykel544]

Hi Paul,

I guess the TPM2.0 doesn't work anymore, but thank you for helping me.  I tried to install it from safe mode and non safe mode and it didn't fix the issue. It's ok at least the computer works now..

Again a BIG THANK YOU for ALL your help. Hope you have a GREAT day !!!

Thank you

Mike

[Paul_Tikkanen]

You're very welcome, Mike.

Sorry that the old Microsoft hotfix didn't work anymore.

There is only one other thing **bleep**

A long time ago, I found the actual driver for that device, but you would have to try manually installing it.

I have zipped up the driver and attached it below:

Unzip the file to its folder.

Do not do anything with the files in the folder.

Go to the device manager, click on the TPM 2.0 device needing the driver.

Click on the driver tab.  Click on Update driver.

Select the 'Browse my computer for driver software and browse to the driver folder that you unzipped.

Make sure that the Include subfolders box is checked and see if the driver will install that way.

Here is a partial copy and paste of the driver setup information file that shows driver support for that hardware ID:

[ControlFlags]
ExcludeFromSelect=*PNP0C31,ACPI\PNP0C31,ACPI\BCM0101,ACPI\BCM0102,*MSFT0101,ACPI\MSFT0101,*FTPM0101,ACPI\FTPM0101

If that doesn't work either, then you will have to live with that device missing a driver.

Paul

[Mykel544]

Hi Paul

I guess I will live with it, lol....

Thank you very much for your help !!!

Thanks

Mike

[Paul_Tikkanen]

Anytime, Mike. 

Have a happy New Year!

Cheers, 

Paul