12-14-2016 07:19 PM
Ok, so I bought this notebook from my local Walmart a few months ago. I set it up, and had no problem until now. I decided to upgrade my laptop, but since my laptop space is so small, I had to use a USB drive and format my computer. It worked fine. I was able to connect to the internet using wi-fi, until I restarted my notebook, and every time I tried to connect to the network, I got the same error message: "Can't connect to this network." I already went through the troubleshooting guide, and found no solution. I desperately need my interet, as I use my computer for school and to play with my friends, and I can't stand to borrow somebody's laptop every time I need to browse the internet. I would appreciate help as quickly as possible.
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12-15-2016 12:20 PM
Thank you for visiting the HP Forums! 🙂 Good Day! 🙂 Hope you are doing well. 🙂 I reviewed the post about wifi connectivity issues of the unit. It will be a genuine pleasure to assist you here. 🙂
You are a valued HP customer and we appreciate you greatly for doing business with HP. :)I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂 Stupendous diagnosis and troubleshooting were done before posting your query. 🙂 Kudos to you on that score. 🙂
First off, we need to isolate the issue to being hardware or software related.
For better clarity, I would require more information regarding this.
When did this first occur?
Did it happen after a recent app or windows update?
Please try a system restore to a good known working date before the issue occurred from this link: http://support.hp.com/us-en/document/c03327545
Please follow the option “Restore your computer when Windows starts normally” from this link.
If any of these links help you to fix the issue, then you could ignore the other links.
If this does not fix it check these links out one at a time: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Common-fixes-for-wireless-connectivity...
Finally, if these links do not work, please perform a system recovery to factory settings after backing up your files. Link: http://support.hp.com/in-en/document/c04758961
Please follow the option “Recovery using HP Recovery Manager” from this link. If it still does not work the wifi card needs to be replaced and you could contact HP phone support via this link: http://hp.com/contacthp and follow the on-screen instructions. If the computer is under warranty, then the manufacturer’s warranty will cover repair services for you.
Another workaround would be to buy a wifi USB dongle and connect it to one of the USB ports of the computer and then connect to the internet. This is very cost effective.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead. 🙂
Happy holidays to you and your family. 🙂
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