Windows 7 Network Drivers - Difficulty Installing

[erlibe]

Hello,

I am having difficulty installing the network drivers for Windows 7 64-bit that I downloaded from the HP support page.

Recently I successfully reinstalled Windows 7 on my father's laptop (which was the original, pre-installed operating system), as he had inadvertently upgraded to Windows 10, not really understanding what he was doing.  He had been having trouble with certain functions since certain drivers weren't supported or couldn't be updated as there are no supported Windows 10 drivers for this laptop due to its age, so I finally decided to try and get it back to its original operating system.

Now that the laptop is back to Windows 7 and seemingly fine, I am trying to download all the necessary drivers.  Through my computer I downloaded the four network drivers listed for his laptop model and transferred them to his laptop through USB, as his laptop is unable to connect to the internet yet, but when I try running them and installing them the window just disappears and the installation process doesn't go through.  I don't even see any error messages or anything like that.  The process just stops and disappears.

I'm wondering if someone can help me explain what is going on, tell me if I am doing something wrong, or if there is possibly another method I should go about for reinstalling all of his laptop's necessary drivers.  We are so close to getting it back on track!  Any help would be greatly appreciated!  Thank you very much!

[Paul_Tikkanen · Accepted solution]

Hi:

The parts list for that model notebook indicates that it comes with a Realtek 8188GN PCIe Half MiniCard (HMC) WiFi adapter - 802.11b/g/n 1x1.

http://partsurfer.hp.com/Search.aspx?searchText=A6Y53UA

The DV6-6C35DX support page doesn't appear to include the driver for that model wifi adapter.

Here is the link to the W7 wifi driver you need for the Realtek wifi adapter...

This package contains the driver installation package for the Realtek RTL8188CE wireless LAN Controller in the supported notebook models running a supported operating system.

https://ftp.hp.com/pub/softpaq/sp57001-57500/sp57049.exe

[erlibe]

It worked!  Thanks a bunch for your time and help!  I greatly appreciate it.

[Paul_Tikkanen]

You're very welcome.

[erlibe]

Paul,

When you have the chance could you also tell me how I should go about finding what other drivers I need from here?

If the network driver that you sent me wasn't the one that came up on the page of drivers for this model laptop, can I really trust the others to be the right ones, and how do I know which of those I need?

For example, I figured out the driver I needed for the brightness buttons, and the volume buttons are working, but the images that usually display on the screen temporarily are gone.  I really don't know what driver this corresponds to.  Again, any help would be greatly appreciated.  Please let me know only at your convenience.  Thank you!

[Paul_Tikkanen]

Hi:

Look in the device manager and see if there are any devices that need drivers.

Those that do, will be listed under an Other Devices category and they will have little ! marks next to them.

That model PC has an AMD chipset, and I wouldn't be surprised if you see a USB controller device that needs driver (for the USB 3 ports).

Anyway post the names of any of those kind of devices and I will post the links to the drivers for those.

If the device manager shows no such devices then you are good to go.

The utility you are referring to that displays the volume and brightness levels on the screen is this one.

HP hardly includes this utility on any of the notebook support pages.

This package provides the HP On-Screen Display Utility for the supported notebook models and operating systems. The HP On-Screen Display Utility enables the pop-up graphic displays that are shown on the screen when certain characteristics, such as volume or brightness, are changed.

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55152.exe

[erlibe]

It worked.  Thank you so much for everything.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.