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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Windows 7 ultimate 64 bit Network Adapter Drivers

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06-08-2017 06:00 AM
Changed my OS from Windows 8 to Windows 7 ultimate 64 bit on a HP Pavilion 15-n003tx notebook PC . Lost Wi-Fi connectivity. No Network Adapter recognised. Checked Device Manager: No drivers for: Ethernet Controller; Network controller; PCI Device; PCI Simple Communication Controller; SM Bus Controller; Universal Serial Bus (USB) Controller; Unknown device:
Downloaded ALL HP software and drivers for : Network Drivers. Same Problem. Need some Serious Help. Any assistance would be greatly appreciated.
Thank you
Monty.
Solved! Go to Solution.
Accepted Solutions
06-08-2017 07:12 AM - edited 06-08-2017 07:13 AM
Hi, Monty:
You need these drivers...start with smbus controller driver first, and restart the PC.
This package contains the Intel Chipset Installation Utility andDriver for supported notebook models and operating systems. Thisutility enables the operating system to show the correct name forthe installed Intel hardware in the Microsoft Windows DeviceManager.
http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66956.exe
Ethernet Controller
This package provides the Realtek Local Area Network (LAN) Driverthat enables the Realtek Network Interface Card (NIC) Chip insupported notebook models that are running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65083.exe
Network controller: Please post the hardware ID for the device. Use this guide for how to find the hardware ID.
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/
PCI Device
This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellularphones.
http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66654.exe
PCI Simple Communication Controller
This package provides the Intel Management Engine Interface (MEI)Driver for the supported notebook models and operating systems. TheIntel Management Engine Interface enables communication between thehost operating system and the Intel Management Engine firmware.
http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66636.exe
Universal Serial Bus (USB) Controller: Download, unzip and run the setup application from the link below:
Unknown device: Please post the hardware ID for this device using the guidance above.
06-08-2017 07:12 AM - edited 06-08-2017 07:13 AM
Hi, Monty:
You need these drivers...start with smbus controller driver first, and restart the PC.
This package contains the Intel Chipset Installation Utility andDriver for supported notebook models and operating systems. Thisutility enables the operating system to show the correct name forthe installed Intel hardware in the Microsoft Windows DeviceManager.
http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66956.exe
Ethernet Controller
This package provides the Realtek Local Area Network (LAN) Driverthat enables the Realtek Network Interface Card (NIC) Chip insupported notebook models that are running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65083.exe
Network controller: Please post the hardware ID for the device. Use this guide for how to find the hardware ID.
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/
PCI Device
This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellularphones.
http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66654.exe
PCI Simple Communication Controller
This package provides the Intel Management Engine Interface (MEI)Driver for the supported notebook models and operating systems. TheIntel Management Engine Interface enables communication between thehost operating system and the Intel Management Engine firmware.
http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66636.exe
Universal Serial Bus (USB) Controller: Download, unzip and run the setup application from the link below:
Unknown device: Please post the hardware ID for this device using the guidance above.
06-09-2017 05:00 AM
Thank you Mr. Paul Tikkanen for your help. Done with all except two: Network Controller; Unknown device;
Network Controller : Hardware Ids : PCI\VEN_168C&DEV_0032&SUBSYS_1838103C&REV_01
Unknown Device : Hardware ids: ACPI\HPQ6007
06-09-2017 06:40 AM
You're very welcome.
You need these drivers for the remaining devices...
Network Controller
This package contains the driver installation package for theQualcomm Atheros AR9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp65001-65500/sp65176.exe
Unknown Device
This package provides the HP 3D Driveguard Software (HP ProtectSmart Hard Drive Protection) for supported notebook models that are running a supported operating system. The HP 3D Driveguard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.
http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71811.exe
06-09-2017 08:15 AM
Hi:
You probably have to install the AMD graphics driver.
This package provides the AMD High-Definition (HD) Graphics Driverand Catalyst Control Center for supported notebook models that arerunning a supported operating system. For notebooks with switchablegraphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under batterypower) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this packagealso installs the HDMI Audio Driver.
http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64573.exe
Didn't the 3D driveguard driver I posted install? That is the one for the 6007 device.
If not, try manually installing it from the device manager...click on unknown device, click on driver tab, click on update driver, select the browse my computer for driver software, browsing to the driver folder that was created when you ran the file (C:\SWSetup\sp71811. Make sure the Include Subfolders box is checked.
Th
04-16-2019 09:02 AM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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