Windows 8.1 and Bluetooth disappearing after Hibernation

[frslam]

Hi Guys, got a problem and hoping to get some info. Recently added a BCM943228HMB 2x2 Wifi/Bluetooth Card. Many Thanks goes to Paul_Tikkanen for accessing the driver to make it work. 

(6.30.223.267     Sep 17, 2015 https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72931.exe)

Bit of an issue, seems quite common with Windows 8.1 at least. My Laptop is fully updated. Every time I close the Lid and the Laptop Hibernates, when I open it back up, the Bluetooth Tray Icon is gone. In Device Manager, the Bluetooth Icon is there but there are some instructions missing, I have to Restart the machine, then go into Device Manager and there will be more Instruction - ie, Power Saving, which I have unchecked. When it goes back into Hibernation, again on wake - no Bluetooth. This is really frustrating, I've checked Microsoft Updates/Packs, been told I already have the update to sort this. Does the Driver share the Instruction from the WiFi driver? Thank You

[praveen196]

@frslam Welcome to HP Community!

I understand that the Bluetooth disappearing after Hibernation.

Do not worry. I will try to fix the issue.

Please try these steps:

• Please perform all the required steps from this link:  HP PCs - Using Bluetooth Devices (Windows 10,  to troubleshoot Bluetooth issues.
• Also update the bios, chipset and wireless drivers from this link:  http://hp.care/2s4KpRN
• Please check this link out for further assistance: HP PCs - Understanding and troubleshooting Bluetooth wireless technology (Windows 8.1, 8, 7, Vista, ...

• HP PCs - Device Manager Information (Windows 10, 

• If it still does not work, then the Bluetooth module is faulty. You could buy a USB Bluetooth dongle from a local store like Best Buy or Staples or through an online portal like Amazon or Ebay.
• It is very cost effective and economical. All you need to do is plug it into one of the USB ports of the computer and pair it with any Bluetooth device that you have.

  Please perform all these steps patiently as it is very critical to resolving the issue.

Keep us posted,

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