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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Windows Update killed the Bluetooth
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02-23-2017 06:11 PM
I did Windows Update. It updated this driver -
Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853
Installation date: 2/23/2017 12:04 PM
Installation status: Succeeded
Update type: Optional
Intel Corporation Bluetooth driver update released in November 2016
More information:
http://sysdev.microsoft.com/support/default.aspx
Help and Support:
http://support.microsoft.com/select/?target=hub
Now, my bluetooth is not working. I have tried to use the driver section of the hp.support and i am having no luck in getting this resolved. I cannot get it to recognize the bluetooth anymore.
HELP ! please 🙂
Solved! Go to Solution.
02-23-2017 06:30 PM - edited 02-23-2017 06:32 PM
Hi:
The instructions for updating the bluetooth driver require that you uninstall the previous bluetooth software before installing the update.
See if running the system restore utility resolves the problem.
Select a restore point to a time before you updated the driver.
Then if that fixes the problem, use the hide windows update utility so the update doesn't install again.
The title of the page uses the word 'Temporarily.' The hide is permanent unless you run the utility again and select to unhide the update.
Here is the link with instructions for use...
If you want to update the BT driver, get it from the Intel website and uninstall the current BT driver first and restart the PC before proceeding.
The Intel Bluetooth software should be in the add/remove programs section in the control panel.
02-23-2017 06:52 PM
You need the Intel bluetooth driver.
This package contains the driver installation package for the Intel Bluetooth in
the supported notebook models running a supported operating system.
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