Windows cannot detect any wireless interfaces

[Omni_AC]

Hi all,

I have had an issue with my wireless internet connection (wifi) on my HP desktop Omni 120 model #120-2020a.

I was able to use wifi before but now I can no longer see the list of wifi connections on the right corner of my desktop (where it shows the internet signal). All other devices at home can be connected with the wifi, so I don’t think I have an internet problem

I have tried following methods but none seemed to help:

1- Troubleshoot Problems in Network and sharing center but only been given an option to connect to an Ethernet cable

2- Setup a new wireless network, there is a pop up windows says it will take 90 seconds to set up, but that’s all I could see, nothing else happened

3- Checked Device Manager to uninstall and reinstall the wifi driver, but only shown Realtek PCIe EE Family Controller under Network adapter.

4-  Used recovery manager > Hardware Driver Reinstallation to reinstall wireless LAN driver but only saw “Ralink 802.11n Wireless LAN”.

I have been searching everywhere (YouTube, Google, HP forum, Tech forums, etc) for a solution to fix this issue for the last 4-5 weeks, unfortunately I couldn’t find anything that could help. Therefore, it would truly be appreciated if you can help me out.

Thanks heaps!!!

Adrian

[Lil_Boy_Blue]

Hi

msinfo32 is a good place to start.

Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

Then....

Just trying to establish what you have/had and what is missing/needed.

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.

@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

So please just give me what you can from the overwhelming stuff I posted above.

[Omni_AC]

Hi,

Thank you so much for your quick reply and my apologies the late response.

I have followed your screenshots with the instructions, however, I was not able to see the Zyxel G-202. It was not listed on the list at all. I have also tried to run the LBB.bat file as per your command, but no luck.

I have attached some screenshots of my PC model and the steps I did whilst following your instructions, and they were as far as I could go. Could you please help me have a look at them and let me know if there is something else I can try to fix the wifi issue for my old HP PC.

(Sorry, I am not so sure about my SKU number, was trying but not able to find it).

THANKS HEAPS!!!

p/s: I wish you and your family good health and safety in this crisis. Thanks again for your help.