Windows device is not able to detect or be detected by other Bluetooth devices.

[VeereshB7]

Hello. I have an HP 16-a0030nr gaming laptop. The device has all the required Bluetooth drivers and I can also turn Bluetooth on, but my device doesn't recognize any devices and can't be discovered by others. It is currently running on Windows 11.  have been struggling to find a solution to be nothing but unfruitful. What can I do to fix this issue and add Bluetooth devices? I

[Raj_05]

Hi @VeereshB7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion Gaming Laptop running Windows 11 is having trouble recognizing Bluetooth devices and cannot be discovered by others, you can try the following troubleshooting steps to resolve the issue.

Check Bluetooth Settings:

• Make sure Bluetooth is enabled on your laptop. You can do this by going to Settings > Devices > Bluetooth & other devices, and ensuring that Bluetooth is turned on.

Restart Bluetooth Service:

• Press Win + X and select "Device Manager."
• Locate "Bluetooth" in the list, right-click on your Bluetooth device, and choose "Disable." After that, right-click again and choose "Enable."
• Check if the issue persists.

Update Bluetooth Drivers:

• Ensure that your Bluetooth drivers are up to date. Visit the HP support website for your specific laptop model and download the latest Bluetooth drivers available.

Windows Update:

• Make sure your operating system is fully updated. Go to Settings > Update & Security > Windows Update, and check for updates.

Check Device Visibility:

• In the Bluetooth settings, make sure that your device is set to be discoverable by other devices. There should be an option for this in the Bluetooth settings.

Unpair and Reconnect:

• If you've previously paired the Bluetooth device but it's not working, try unpairing it and then reconnecting. Remove the device from the list of paired devices and try pairing it again.

Check for Interference:

• Bluetooth signals can be affected by interference from other wireless devices. Make sure there are no other electronic devices causing interference.

Power Management:

• Go to Device Manager, right-click on your Bluetooth device, and go to Properties. In the Power Management tab, uncheck the option that allows the computer to turn off the device to save power.

Reset Bluetooth Stack:

• Open Command Prompt as an administrator and type the following commands:

netsh winsock reset
netsh int ip reset

System Restore:

• If the issue started recently, you can try using System Restore to revert your system to a previous state where Bluetooth was working correctly.

Remember to restart your laptop after making changes to see if the issue is resolved.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support