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‎06-18-2023 08:37 AM

HP Recommended
Product: HP Pavilion - 14-ce2501sa
Operating System: Microsoft Windows 11

My laptop was working fine this morning, but a Windows update at lunchtime caused it to lose WiFi capabilities. I can now only access the internet via an ethernet cable. I spent almost 2 hours on a web chat with Windows, who remotely connected to try to find a fix, but eventually just told me HP does not support drivers for Windows 11 on my laptop model. The laptop has been running on Windows 11 since August 2022, and only broke this morning.

 

Please can someone advise me on how to find the drivers the laptop was using this morning before the update caused them to be deleted?

 

The windows update(s) that caused this are:

2023-06 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5027119)

and

2023-06 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5027231)

 

The Windows support member tried uninstalling these updates, but it didn't resolve the issue. They also tried updating the drivers from device manager, but that didn't work either. They essentially gave up and said I will have to contact HP, but I can't find a way to contact anyone at HP directly.

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