01-20-2020 01:57 PM
My HP laptop has suddenly stopped connecting to my normal wireless network. Sometimes it says I'm connected without access to my network, other times it doesn't even show my network at all. I have to restart my laptop to get it to connect again and sometimes I have to do that twice in a row. The amount of time between dropping the connection changes constantly. When I ran the HP Assistant and did a diagnostic test, it said the Wired Ping Test ( Realtek PCIe FE Family Controller #2) failed. I've also run other tests which tell me a network cable is not properly connected.
I've already tried:
Updating driver (was already up-to-date)
Unchecked the box for allowing the computer to turn off the device to save power (that makes no sense to even have that)
Turned my router on/off and re-set (even though everything else connected to it works fine)
None of this has worked. Any suggestions on how to fix this problem would be appreciated.
Thanks in advance.
01-22-2020 06:01 PM
@fifiwesfan Greetings from the HP Community!
I recommend the below steps:
Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties > Under properties go to Power Management Tab> Uncheck "Allow the computer to turn off this device to save power".
If the issue persists, continue with the below steps:
If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane.
If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps.
If your computer does not have a wireless key or the wireless activity lights remains off or orange then continues using these steps.
Click Start, type troubleshooting into the Search field.
Select troubleshooting from the search results.
Click Network and Internet.
Click Internet Connections
For more details consider using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons,
That'll help us, and others see that we've got the answers!
I am an HP Employee
01-23-2020 05:42 PM
Thank you for getting back to me. I had already tried most of those steps which hadn't worked.
However, it seems from the time I posted my request for help to the time you answered, the issue corrected itself. I waited a few days before replying to make sure that was the case. So far, so good. Fingers crossed it remains that way. If not, I will try some of the other suggestions you gave and if they don't work, I'll re-post.
Thank you, again, I appreciate you taking the time to help me.
Have a great day.
01-24-2020 10:20 AM
fifiwesfan I'm glad it worked out for you, and if you need anything else, feel free to get back to us, any time.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
01-30-2020 06:47 AM
The problem came back last night.
I tried the fix suggestions which didn't help.
I also tried unistalling/reinstalling the drivers and now I'm totally screwed. Troubleshooter tells me the error is "IP Not Bound (109)."
I tried 2 system restores and they both took over an hour each only to tell me they failed.
the WiFi, Ethernet, and Bluetooth are all down now.
I am not a tech person and don't really understand 'tech-speak' so I am freaking out right now. I've googled how to fix this issue and I can't follow along with the 'simple' instructions and I'm afraid to even try since I followed the uninstall/reinstall instructions which seemed harmless (which shows how not a tech person I am!).
I'm very close to taking it to Best Buy's Geek Squad, I'm that lost.
Any help you could provide would be gratefully appreciated.
01-30-2020 06:25 PM
@fifiwesfan If you've gone through all the suggested steps, and everything elsle you've mentioned, yet the issue persists,
I suggest you create a new user account and check if that works fine,
If that doesn't help either, please back up all your personal data on an external storage device and then, perform a reset using the steps mentioned here.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
01-31-2020 04:32 AM - edited 01-31-2020 05:12 AM
Sorry for my intervention. But almost everyone has a problem with WiFi. I have the same problem.
I also have unstable ping. Ping is unstable even before the router. And this instability bothers me a lot.
It happens to me that this helps (I myself from Russia, I don’t know how it will be translated from you):
You yourself can also find these commands on the Internet.
netsh wlan show interfaces // посмотреть имя
netsh wlan set autoconfig enabled=no interface="Беспроводная сеть"
You can also clean the ARP cache:
netsh interface ip delete arpcache ipconfig /flushdns
If it works badly, then return it back with this command:
netsh wlan set autoconfig enabled=yes interface="Беспроводная сеть"
Here you need to solve the issue with the drivers. ИМХО.
02-03-2020 12:36 PM
Thank you for trying to help.
I was able to update the drivers. I purchased a wifi USB adapter to try to get around the faulty adapter.
Apparently this is becoming a wide-spread issue from the last Windows Update:
Besides the adapter issue I'm also getting the BSOD messages. Thankfully my situation is not as severe as others are experiencing (yet). Fingers crossed they fix this.