cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
ItsToasted
Level 1
7 6 0 4
Message 1 of 6
534
Flag Post

Wireless Adapter Not Working when HDMI + DP Plugged in

HP Recommended
OMEN Laptop 15-en0023dx
Microsoft Windows 10 (64-bit)

ALL DRIVERS HAVE BEEN UPDATED

 

This will be the 2nd unit that this happened to me (I returned the 1st as I thought it may have been an isolated incident), however, both have the same problem when this instance occurs:

 

When plugged in:

HDMI Port (24" Monitor) + DP Port (34" Monitor)

 

The wireless network card is not recognized by Windows and even further, by the system BIOS. I've unplugged the HDMI and restarted with some success as it only happens once in a while. 

 

5 REPLIES 5
ItsToasted
Author
Level 1
7 6 0 4
Message 2 of 6
Flag Post
HP Recommended

Shocked this isn't a bigger deal.

 

It seems like a big flaw considering it happened on two different OMEN laptop units AND using two different monitors. You're sporadically crimpled from the internet if you hook up two external monitors.

 

No one is going to escalate this?

Was this reply helpful? Yes No
rstarrr
New member
3 3 0 1
Message 3 of 6
Flag Post
HP Recommended

Did you ever figure this out? I also have an HP Omen and my wifi completely disappears from the laptop when i hook up my 2nd monitor using my mini display port. 

Was this reply helpful? Yes No
ItsToasted
Author
Level 1
7 6 0 4
Message 4 of 6
Flag Post
HP Recommended

No way around it. It's a hardware/bios issue. They need to fix it and update their drivers.

Was this reply helpful? Yes No
rstarrr
New member
3 3 0 1
Message 5 of 6
Flag Post
HP Recommended

Yeah thats what im coming to realize. Ive tried sooo many things and nothing has actually fixed the issue. Even HP was no help. Thanks for the response. 

Was this reply helpful? Yes No
theblonde1
New member
6 5 0 0
Message 6 of 6
Flag Post
HP Recommended

I've been having the wireless disappearing issue for a while as well. I've gone through a few of the HP Omen Laptops thinking that I had purchased defective laptops. But after reading through this thread and seeing others mention the problem is the display port connection I'm finding that to be the case as well. 

It appears to be caused by using a 2nd monitor connected via the display port.  Once the laptop goes to sleep, if I have a 2nd monitor connected via display port, then when it wakes, the laptop will show that the wireless and Bluetooth adapter is not connected and I won't have internet access.

 

I tried connecting a 2nd monitor with the usb-c port connection and was able to have wireless internet upon it waking from sleep. I set my computer to go to sleep a few times with the 2nd monitor connected via usb-c-connection, and upon waking found that it always had wireless/bluetooth connectivity. However, once I tried connecting a 2nd display with the Mini Display connection I found that I would not have wireless/Bluetooth abilities after the laptop woke from sleep. I'm wondering if the mini display port doesn't have enough power to support certain monitors and it causes the wireless adapter to lose power and appear as not connected?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation