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Level 1
5 4 0 1
Message 1 of 2
186
Flag Post

Wireless Adapter Not Working when HDMI + DP Plugged in

HP Recommended
OMEN Laptop 15-en0023dx
Microsoft Windows 10 (64-bit)

ALL DRIVERS HAVE BEEN UPDATED

 

This will be the 2nd unit that this happened to me (I returned the 1st as I thought it may have been an isolated incident), however, both have the same problem when this instance occurs:

 

When plugged in:

HDMI Port (24" Monitor) + DP Port (34" Monitor)

 

The wireless network card is not recognized by Windows and even further, by the system BIOS. I've unplugged the HDMI and restarted with some success as it only happens once in a while. 

 

1 REPLY 1
Author
Level 1
5 4 0 1
Message 2 of 2
Flag Post
HP Recommended

Shocked this isn't a bigger deal.

 

It seems like a big flaw considering it happened on two different OMEN laptop units AND using two different monitors. You're sporadically crimpled from the internet if you hook up two external monitors.

 

No one is going to escalate this?

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