Wireless HP mouse not working

[people3]

Hi I am currently having a problem with my z5000 HP wireless mouse as it is not connecting to my laptop and not even turning on I have replaced the battery but. it is still not working nd not connecting I have a MacBook pro and need it o be fixed urgently

Than you

[people3]

iT IS MORE SPECIFICALLY A MAC OS VENTURA

[Raj2111]

Hi @people3 

Welcome to the HP Support Community!

I understand that you are not able to connect your wireless mouse to your mac, I am glad to assist you.

Troubleshooting wireless mouse problems

If a wireless mouse does not respond or work as expected, check the connection, install updates, and confirm settings to resolve the issue.

Check the power and connection status (mouse with a wireless USB receiver)

Check a wireless mouse for power and connection issues if it uses a USB receiver that plugs into a port or is built into the computer.

Look for and remove any packaging tabs from the mouse. Tabs prevent the device from receiving power.

If your mouse has an On/Off switch, make sure it is set to On.

If the mouse does not turn on, recharge the battery by connecting the charging cable to a power source, such as a USB charging port on the computer or an external USB power adapter. If the mouse uses replaceable batteries, install new ones.

Locate the USB receiver for the device. It may be inserted in a USB port on the computer, or in the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or look for a storage container for the receiver inside the mouse.

Make sure the receiver is inserted in a USB port on the computer. A USB hub might not provide enough power for your device to connect properly.

Turn off any other wireless devices that you are not using, including Bluetooth devices.

Move the mouse closer to the wireless receiver, usually within 30 cm (1 ft).

Make sure there are no objects between the mouse and the wireless receiver. Objects such as TVs, cordless phones, or speakers can weaken wireless signals.

Reset the USB receiver connection based on if it has a Connect button or not.

RECEIVERS WITHOUT A CONNECT BUTTON

Remove the receiver from the port, wait 10 seconds, and then reconnect it into another port on the computer.

RECEIVERS WITH A CONNECT BUTTON

Move the receiver to a different port on the computer, and then press and hold the Connect button until the light flashes. Within 60 seconds, press and hold the Connect button on the device until the light on the receiver stops flashing.

If the connection fails, try setting up the mouse with a different computer to determine if there is an issue with the port on the main computer.

Check the power and connection status (Bluetooth mouse)

Check a wireless mouse for connection and power issues if it uses Bluetooth to connect to the computer.

Look for and remove any packaging tabs from the mouse. Tabs prevent the device from receiving power.

If the mouse has an On/Off switch, make sure it is set to On.

If the mouse does not turn on, recharge the battery by connecting the charging cable to a power source, such as a USB charging port on the computer or an external USB power adapter. If the mouse uses replaceable batteries, install new ones.

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards, 

[people3]

Thanks for the response but the mouse is quite old and it is a wireless  I have replaced the button turned it on and off but it still doesn't work it was working a few weeks ago

[Raj2111]

Hi @people3 

Thank you for posting back.

Please try these steps:

Control-click your Bluetooth mouse and select Remove. Select Remove again. Turn your Bluetooth mouse off, wait a moment, and then turn it back on. Choose the Connect button to pair your mouse with your Mac again.

If the issue persists try to test with some other wireless mouse and see if the same issue persists.

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,