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‎06-06-2020 04:11 PM

HP Recommended
Product: HP Envy x360 13-AR0017AU
Operating System: Microsoft Windows 10 (64-bit)

I seem to be having issues with my wireless adaptor. 

It continually freezes when streaming via a microsoft wireless adapter to my TV, showing the blue screen with stop code: SYSTEM THREAD EXCEPTION NOT HANDLED.

Now every internet connection I use is terrible but only on this computer. Barely fast enough to run a speed test and when I do the ping is around 1000 and downloads at .10mb per second.

 

I have tested multiple different computers and they aren't having issues with the same connections,. I have uninstalled and reinstalled the driver using the device manager. Are these problems related or just a coincidence? Any tips would be great.

 

Laptop is approx 6 weeks old.  Product ID 00325-81663-46499-aaoem

 

Thanks

1 REPLY 1

‎06-06-2020 04:34 PM

HP Recommended

Hi:

 

According to the parts list for your notebook, it has the terrible Realtek RTL8822BE wifi card.

 

The only suggestion I can offer, would be to see if the latest drivers for that card help any.

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103647.exe

 

Bluetooth:

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102395.exe

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