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‎08-20-2019 07:39 AM

HP Recommended
Product: HP Notebook - 15-da0326tu
Operating System: Microsoft Windows 10 (64-bit)

Hello

I have more than 25 laptops of HP 15-daxxxxtu series and i found a same problem in all that request time out error occur randomly when i ping. At the same time when we connect through pnp wireless usb or other laptop network work perfectly.

When i search this series  HP website for specification of wireless chip found no result.

My question is this series laptop wireless having problems or  if you have any idea to resolve this issue.

Thanks

1 REPLY 1

‎08-20-2019 07:52 AM

HP Recommended

Hi:

 

Below is the link to the parts list for that model...

 

http://partsurfer.hp.com/Search.aspx?searchText=5AY34PA

 

It comes with the Realtek RTL8723DE wifi/Bluetooth adapter.

 

The only suggestion I can offer, would be to update both the wifi and Bluetooth drivers to their latest versions and restart the PC.

 

Wifi: 2024.0.8.107/2024.0.4 Jun 5, 2019

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

 

Bluetooth: 1.6.1015.3008 Jun 28, 2019

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98235.exe

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