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01-19-2021 03:39 PM
Product: Example: HP Notebook 15
Operating System: Microsoft Windows 10 (64-bit)
I turned my computer on this morning and out of no where my wifi was turned off and not connected to my network. When I went to reconnect it said there was no networks available. So I tried running the trouble shooter and it says nothing is wrong. I then went into my network adapters and it says the file is empty, my WIFI adpater also isnt appearing to be in my device manager under network, I scanned for hardware changes and I sall nothing new show. Also, I’ve done as much as I could in cmd prompt such as netsh , ipconfig, flush, release, and etc and ive restarted everytime. I have also reset my network but that didnt make networks to appear available either and resetting my network gave me error 56 on my network drivers. I have attempted to update and change the drivers but it either gives me an error after the install finishes or it tells me to be connected to the internet.Everytime I try and connect to internet nothing is avaible and my ethernet connection doesnt work either. I even reset my BIOS and Im still not able to connect. Does anyone have any solution before I attempt to reset my laptop? Even If I do reset my laptop will that even work?
7 REPLIES 7
01-20-2021 09:44 AM
How would I install these drivers from their website if my laptop currently has not internet connection. Do I need a usb device? And also I tried updating drivers from my HP Support assisstant and on Device manager but I get an error 56 message or a message telling me Im not connected to the HP services, which I assume is because I have no connection. Also, in cmd prompt, it tells me there is no network driver in the state permissable whenver I try to do ipconfig /release or /renew.
01-21-2021 01:04 AM
Yes, resetting your pc back to the factory defaults will resolve this wifi connection problem unless there is a h/w issue with the wireless card and the probability of which is like 1 out of 10,000. Yes, reset should fix this issue. But then, why go through the pain of resetting and re-arranging everything back from the scratch when there are so many other steps we can do to resolve this wifi connection problem.
01-22-2021 06:13 AM
A recovery point was able to fix my computer with all my files in tact but whenever I went to update windows the issue would occur, im afraid the connection issues will arise again if I update my windows, is it important to update windows or should I not do it, I am on one of the latest releases but I dont know if I should update because I would have to restore all over again if the network adapters failed, I checked for driver updates but they are all up to date.
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