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BillyBLEP
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Wireless adapter drivers not installing

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HP Pavilion Notebook - 15-p140na (ENERGY STAR)
Microsoft Windows 10 (64-bit)

Hi, 

I've had to replace the hard drive in my laptop, and have tried to install the appropriate wireless adapter drivers from the  following link as the laptop currently has no wifi:

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-15-p100-notebook-pc-series/7234915/mode...

neither of the 2 wireless drivers will install, getting as far as the install screen and then simply stops and disappears. Currently have no way of connecting the laptop to the internet other than wireless so can't just do a windows update or anything. I've also tried to contact hp but can't get contact options as apparently my serial number isn't valid. I'm not sure what to try next...

Thanks for any help I'm at a bit of a loss

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Lil_Boy_Blue
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Hi

Product / SKU: number may help.

 

Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi 709848-005
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo 753076-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo 710662-005
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter for HP Pavilion 17 Notebook
PC computer models available for Windows 8.1753077-005
RTL8188EE 802.11BGN 1x1 available for Windows 8.1 709848-005
Broadcom BCM 4352 WLAN 802.11 AC+BT4 2x2HMC for HP Pavilion 724935-005

 

Are listed as possibles.  http://h10032.www1.hp.com/ctg/Manual/c04427554      Page 86

 

THESE are the network drivers available...

Broadcom Bluetooth Driver

12.0.1.695 Rev.A 22.0 MB Nov 17, 2015 Download
 
Broadcom Wireless LAN Driver (Windows 10)
7.35.290.0 Rev.A 44.5 MB Jul 27, 2015 Download
 
Realtek Local Area Network (LAN) Driver
10.1.505.2015 Rev.A 12.7 MB Aug 5, 2015 Download
 
Realtek RTL8723BE/RTL8188EE 802.11b/g/n Wireless LAN Drivers
2023.18.814.2015 Rev.A 33.6 MB Oct 20, 2015 Download
Realtek RTL8xxx Series Bluetooth Driver
1.0.0.46 Rev.A 58.6 MB Oct 19, 2015 Download

 

 

So if we knew the SKU and the adapter type.........

 

LAN driver, ethernet cable?

Connect a smart phone the the PC cable or BT.

 

 

 

View solution in original post

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Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 2 of 4
Flag Post
HP Recommended

Hi

Product / SKU: number may help.

 

Realtek RT8188EE 802.11 bgn 1x1 Wi-Fi 709848-005
Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo 753076-005
Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 combo 710662-005
Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + BT4.0 Combo Adapter for HP Pavilion 17 Notebook
PC computer models available for Windows 8.1753077-005
RTL8188EE 802.11BGN 1x1 available for Windows 8.1 709848-005
Broadcom BCM 4352 WLAN 802.11 AC+BT4 2x2HMC for HP Pavilion 724935-005

 

Are listed as possibles.  http://h10032.www1.hp.com/ctg/Manual/c04427554      Page 86

 

THESE are the network drivers available...

Broadcom Bluetooth Driver

12.0.1.695 Rev.A 22.0 MB Nov 17, 2015 Download
 
Broadcom Wireless LAN Driver (Windows 10)
7.35.290.0 Rev.A 44.5 MB Jul 27, 2015 Download
 
Realtek Local Area Network (LAN) Driver
10.1.505.2015 Rev.A 12.7 MB Aug 5, 2015 Download
 
Realtek RTL8723BE/RTL8188EE 802.11b/g/n Wireless LAN Drivers
2023.18.814.2015 Rev.A 33.6 MB Oct 20, 2015 Download
Realtek RTL8xxx Series Bluetooth Driver
1.0.0.46 Rev.A 58.6 MB Oct 19, 2015 Download

 

 

So if we knew the SKU and the adapter type.........

 

LAN driver, ethernet cable?

Connect a smart phone the the PC cable or BT.

 

 

 

View solution in original post

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BillyBLEP
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Hello, 

I had typed the SKU but for some reason it didn't make it into the final message. There was also an issue where the adapter was not showing in the device manager so couldn't get any information for it. 

Anyway, I tried hotspotting through the usb connection from my phone, which didn't work, but somehow did trigger an adapter reset which somehow got the wifi going again, even though i'd already reset all the adapters??? I don't know, probably not a driver problem then. 

Thanks for the help

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Lil_Boy_Blue
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7,692 7,654 332 704
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Prego.

 

Hidden Devices.png

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