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Honor Student
Posts: 2
Member Since: ‎08-19-2017
Message 1 of 4 (201 Views)
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Wireless adapter upgrade

Product Name: HP Notebook 15-r264dx
Operating System: Microsoft Windows 8.1 (64-bit)

I have a HP Notebook 15-r264dx  that does not find my 5GHz wireless network. I know it is because the wireless network adapter is a Realtek RTL8188EE 802.11 bgn adapter and it only supports 2.4GHz.

 

Can I upgrade the wireless adapter to support 5GHz? If so which wireless adapter do you recommend?

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Accepted Solution

Re: Wireless adapter upgrade

Hi @ralkit,

 

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding figuring out if there are compatible dual band Wi-Fi adapters for this computer. Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. Smiley Happy

To assist you with accurate information I would require more information regarding this.

  • Did you check the service manual of this computer?

For now please look up the service manual of this computer from this link:  http://hp.care/2urM4pW  it gives a list of compatible Wi-Fi adapters. Please refer to page# 3 in this regard.

 

Support for the following WLAN formats:

  • ● Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter
  • ● Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter
  • ● Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter
  • ● Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter
  • Please check these links out for further assistance. It gives you an idea about how to identify 5GHz Dual Band wireless cards.
  • Both have been accepted as solutions by other customers.
  • The first link: http://hp.care/2vfv6Hv has been authored by a reputed forum expert.
  • Link 2: http://hp.care/2vbqL8n  Upgrade wifi card for HP Pavilion 17-e184ca

This computer does not have dual band wireless cards tested by HP. 

So if the 5GHz band is not listed, then the unit may not support it. However, If the unit has compatible slots that can slip in a wifi WLAN card that supports 5GHz, then this could do the trick for you. Please consult a Local best Buy or Staples technician, before venturing into it.

 

The other workaround would be is to get a USB wifi dongle that supports 5GHz band and plug it to one of the USB ports of the computer and then connect to the wifi router. You should be able to order one for a song. It is cost effective as well.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. Smiley Happy

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. Smiley Happy

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HP Support Agent
Posts: 5,944
Member Since: ‎08-10-2016
Message 2 of 4 (158 Views)

Re: Wireless adapter upgrade

Hi @ralkit,

 

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding figuring out if there are compatible dual band Wi-Fi adapters for this computer. Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. Smiley Happy

To assist you with accurate information I would require more information regarding this.

  • Did you check the service manual of this computer?

For now please look up the service manual of this computer from this link:  http://hp.care/2urM4pW  it gives a list of compatible Wi-Fi adapters. Please refer to page# 3 in this regard.

 

Support for the following WLAN formats:

  • ● Qualcomm Atheros AR9485 802.11bgn 1x1 Wi-Fi Adapter
  • ● Realtek RTL8188EE 802.11bgn 1x1 Wi-Fi Adapter
  • ● Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter
  • ● Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC Combo Adapter
  • Please check these links out for further assistance. It gives you an idea about how to identify 5GHz Dual Band wireless cards.
  • Both have been accepted as solutions by other customers.
  • The first link: http://hp.care/2vfv6Hv has been authored by a reputed forum expert.
  • Link 2: http://hp.care/2vbqL8n  Upgrade wifi card for HP Pavilion 17-e184ca

This computer does not have dual band wireless cards tested by HP. 

So if the 5GHz band is not listed, then the unit may not support it. However, If the unit has compatible slots that can slip in a wifi WLAN card that supports 5GHz, then this could do the trick for you. Please consult a Local best Buy or Staples technician, before venturing into it.

 

The other workaround would be is to get a USB wifi dongle that supports 5GHz band and plug it to one of the USB ports of the computer and then connect to the wifi router. You should be able to order one for a song. It is cost effective as well.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. Smiley Happy

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. Smiley Happy

DavidSMP
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎08-19-2017
Message 3 of 4 (84 Views)

Re: Wireless adapter upgrade

Thanks for the help. I bought a USB 5Ghz wireless dongle as suggested and I am happy to say I am surfing the web on 5Ghz.

HP Support Agent
Posts: 5,944
Member Since: ‎08-10-2016
Message 4 of 4 (54 Views)

Re: Wireless adapter upgrade

Hi @ralkit,

 

I reviewed the post comprehensively. You've done amazingly well by displaying terrific patience, remarkable technical skills and excellent attitude to try and resolve the issue. Kudos to you for a job well done. Smiley Happy At least our efforts led you in the right direction and you hit the nail on its head to use a dual band %Ghz USB wireless adapter. Great work.

 

Trust me I've done all I can to assist you by keeping your best interest in mind. It has been an absolute honor to share this platform with you and a fabulous experience. Thanks again for your time. Smiley Happy

 

If the information that I provided helped, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a fabulous year ahead and stay healthy. Smiley Happy

DavidSMP
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation