cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Locokid67
Level 1
7 6 0 2
Message 1 of 74
23,565
Flag Post

Wireless & wireless button not working Pavilion dm4

HP Recommended

Hi there

 

HP Support Assistant ran a BIOS update this morning and ever since I installed the update the wifi capability of my Pavilion dm4 3002sa (running Windows 8 fine since November 2012) has been compromised.

 

Basically, the wifi button stopped working and windows can't find any wireless device built in!?

 

I have updated all relevant drivers including the supposed HP 'fix' for the F12 button but now the F12 wifi button toggles Airplane Mode on and off only.  I can't turn the wirless device on through PC Settings as the little toggle icon there is greyed out so won't allow me to do anything with it. I have gone into BIOS settings and set them all to default but still the same issue.

 

Can anyone advise on a solution - I am due to travel for work on Monday so it would be great to get this fixed otherwise i take I will be taking a laptop away alongside an ethernet cable!! Is this simply a bad driver issue that HP will sort quickly?

73 REPLIES 73
ItsmeKT
Level 1
5 5 0 4
Message 2 of 74
Flag Post
HP Recommended

Hello! Just had the same problem and I seem to have found a solution. I turned off the laptop, removed the battery and unplugged the power. I then pressed the power button for 30 seconds and the put the battery back in and plugged in the power.

Was this reply helpful? Yes No
Locokid67
Author
Level 1
7 6 0 2
Message 3 of 74
Flag Post
HP Recommended
Thanks for the suggestion but I tried that and it doesn't work for me unfortunately! Anyone else? Or should I go direct to HP for an answer? Thanks.
Was this reply helpful? Yes No
UniProg
Level 9
4,677 1,289 236 306
Message 4 of 74
Flag Post
HP Recommended

HelloLocokid67,

 

Take a look at this document, which provides troubleshooting steps to use Recovery Manager to restore your software and drivers.

 

Please do this and let me know if it helps resolve your issue.

 

If I have been helpful or if you’d like to say thanks you can click the white star under my name to give me Kudos.  I really appreciate it!

 

Good luck!

 

 

Signature
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓
Was this reply helpful? Yes No
ItsmeKT
Level 1
5 5 0 4
Message 5 of 74
Flag Post
HP Recommended

HP sent out a hotkeys driver update yesterday which probably addresses the issue.

Was this reply helpful? Yes No
UniProg
Level 9
4,677 1,289 236 306
Message 6 of 74
Flag Post
HP Recommended

That is great news ItsmeKT!  We're just waiting to hear back from Locokid67 to see if it helps resolve his issue.

Signature
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓
Was this reply helpful? Yes No
Locokid67
Author
Level 1
7 6 0 2
Message 7 of 74
Flag Post
HP Recommended
I can't test this until next week as I'm away for work and had to leave said laptop at home cos the wireless didn't work 😉 but I'm keeping fingers crossed the update works. Sure someone else will get this before me.
Was this reply helpful? Yes No
UniProg
Level 9
4,677 1,289 236 306
Message 8 of 74
Flag Post
HP Recommended

Awesome!  Thanks for the update, Locokid!

Signature
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓
Was this reply helpful? Yes No
mluna20
Level 1
15 8 0 0
Message 9 of 74
Flag Post
HP Recommended

Where can I get the hot fix.  I've been struggling with thie problem since I did a fimrware upgrde.  Did a firmware downgrade and that did not fix the problem.

 

Marki

Was this reply helpful? Yes No
UniProg
Level 9
4,677 1,289 236 306
Message 10 of 74
Flag Post
HP Recommended

Hi Marki,

 

What is your product number and operating system?

Signature
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation