• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-19-2023 05:26 AM

HP Recommended
Product: HP 450 G2
Operating System: Microsoft Windows 7 (64-bit)

The problem started after I had to replace my laptop keyboard. I was using an online keyboard tester to test if the all the keys of the keyboard were functioning properly. Some key weren't working for some reason and I pressed some keys multiple times. After messing with the keyboard for a while, suddenly the wireless button became stuck in orange and my internet got disconnected. I figure I probably pressed a key combination that disables wireless button. I tried everything I could find online, I disconnected the battery and pressed the power key for 30 seconds, I opened up the back panel and re seated the wifi card, I reinstalled the wifi driver, used the HP connection manager to turn the key on but nothing works. 

 

I can still use USB tether from my phone to connect to the internet on my laptop though. I am wondering if the wifi card got messed up but I don't know how that is possible while I was only messing with the keyboard. I have been struggling with this problem for continuous 5 hours... someone kindly help me find a fix, I will pray for you. 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.