Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Wireless driver not updating, wireless option not showing up on available networks

HP Recommended
Microsoft Windows 10 (64-bit)

Help! I am at my wit's end with this issue! My HP Pavilion 15-cs2000 series laptop randomly stopped connecting to wireless internet a couple days ago. After doing update of driver, it worked one day, then has gone down again and will not work. A wireless internet option does not appear under the network options (only airplane mode is visible.) When I go into device manage, it fluctuates between telling me the driver is up to date, and saying the driver has an error. After connecting via ethernet, I uninstalled and attempted to reinstall/ update the wireless driver and have restarted numerous times, but nothing seems to work. I have downloaded the wireless driver to USB drive from the Intel site as well, uploaded it on the faulty computer and still does not work. I have done all the troubleshooting suggested by the HP virtual agent, up to completely restoring my system, which I really don't want to do. Any advice would be appreciated! 

(P.S. Bluetooth is also not working now! As of last night. My headphones, which have been previously paired with my laptop with no issues, no longer connect. The computer does not allow me to remove them from the paired Bluetooth devices either. Bluetooth does not even show up in the device manager list.)

I honestly don't know what's going on, but I am reconsidering owning any more HPs... I have only had this computer for one year.

HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
Flag Post
HP Recommended

@Butterfly17 Welcome to HP Community!


I understand that you are facing issues with Wifi.


Please click to download the Wifi drivers and install the drivers.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation