cancel
Showing results for 
Search instead for 
Did you mean: 
Lulena
Level 1
3 2 0 0
Message 1 of 6
180
Flag Post

Wireless function is off - How can I turn on?

HP Recommended
Pavilion g6 - 2302sc
Microsoft Windows 8.1 (64-bit)

Hello,

I need help with wireless on laptop. I have this model HP Pavilion g6-2320sc and when I press the f12 key where is mark with the network, the airplane mode is turned on and when I turn off the airplane mode, the network does not connect. I know exactly the issues are with it because during the solving problem it says something like that is necessary to turn on wireless function using some function key (button) or switch but this laptop doesn't have it. I reinstalled driver and tried a combination like fn + f12 or any other f but doesn't work. I hope you will understand, sorry for my english.

zz.png

5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
129,421 119,598 19,542 29,867
Message 2 of 6
Flag Post
HP Recommended

Hi:

 

Did you install the HP wireless button driver for W8.1?

 

I do not see that driver listed on the g6-2320sc support page.

 

This package provides the driver for the HP Wireless Button on supported models running a supported operating system. HP Wireless Button allows the physical (hardware) wireless radio button on the system to enable and disable the wireless connection on the system.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64043.exe

 

That should enable the F12 key to turn the wifi on or off.

Reply
0 Kudos
Lulena
Author
Level 1
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Hi,

thank you for your answer. Unfortunately it didn't helps and nothing happened. I will show you some pictures if it helps. lll.jpegIMG_20210227_142421.jpgccc.pngvvvv.png

Reply
0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,421 119,598 19,542 29,867
Message 4 of 6
Flag Post
HP Recommended

You're very welcome.

 

Go to the device manager.

 

Can you please post a screenshot of the whole device manager and then expand the network adapters device manager and post a screenshot of that too.

 

Perhaps the wifi adapter is missing the driver.

 

Your taskbar almost looks like what a Windows 7 taskbar looks like.

 

 

Reply
0 Kudos
Lulena
Author
Level 1
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Ok, no problem. There  is a screen.

Yes and this is exactly Windows 8 (old version, not Windows 8.1 but there wasn't a choice with W8 - only W8.1)device manager.png

Reply
0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,421 119,598 19,542 29,867
Message 6 of 6
Flag Post
HP Recommended

OK, so you have Windows 8 installed, not W8.1?

 

I don't see any problems in the device manager, so this may be very hard to fix.

 

If that is the case, see if updating the wifi driver to this version allows you to connect to the internet.

 

5.0.53.0

 

https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71421.exe

 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation