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‎03-05-2020 12:57 AM

HP Recommended
Product: Pavilion Wireless Keboard and Mouse 1049P2

Hi, 

My Pavilion Wireless Keyboard and mouse was working just fine for many months and then it stopped.  

 

Now, when I plug-in the USB key, it says "USB Not Recognised"  

 

This is not a battery issue - I have changed the batteries.  

 

I have tried to look on the HP website to refresh the driver, but have not managed to find the correct driver.  

 

Any help, suggestions welcome.  

Thanks

1 REPLY 1

‎03-07-2020 03:58 PM

HP Recommended

@Wirelessnotwk
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • What is the exact product number of your devices? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Have you tried connecting this keyboard on a different computer?

While you respond to that,  update your computer software driver and power reset. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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