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SecretScot71
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Wireless keyboard paired but not connected

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Touchpad wireless keyboard

I have a TouchPad Wireless Keyboard that has suddenly decided not to work.  I have changed the batteries so know it's not that.  It is showing as 'paired' but nothing it happening.  I 'removed the device' and re-paired it but it is still not doing anything.

 

Any help gratefully received.

 

Thank you.

Kate

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praveen196
HP Support Agent
HP Support Agent
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@SecretScot71 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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SecretScot71
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Hi

 

The model number is KT-1087.

 

Still having the same issue - it says 'paired' but not 'connected' and there is no response when I try to use it.  I have removed and re-paired several times.  Any help gratefully received.

 

Thank you.

 

Kate

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Jay_G24
HP Support Agent
HP Support Agent
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May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted!

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