Wireless keyboard paired but not connected

[SecretScot71]

I have a TouchPad Wireless Keyboard that has suddenly decided not to work.  I have changed the batteries so know it's not that.  It is showing as 'paired' but nothing it happening.  I 'removed the device' and re-paired it but it is still not doing anything.

Any help gratefully received.

Thank you.

Kate

[praveen196]

@SecretScot71 Welcome to HP Community!

Please provide the correct product number.

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http://support.hp.com/us-en/document/c03754824

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[SecretScot71]

Hi

The model number is KT-1087.

Still having the same issue - it says 'paired' but not 'connected' and there is no response when I try to use it.  I have removed and re-paired several times.  Any help gratefully received.

Thank you.

Kate

[Jay_G24]

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted!