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‎07-15-2021 08:55 AM

HP Recommended
Product: HP 15-AY543TU
Operating System: Microsoft Windows 10 (64-bit)

Hi

My laptop wireless connection has disappeared. I received some updates to installed which I did and suddenly wireless network was disappeared.

So I did hard factory reset after taking all backup of my data, still same problem persist.

Kindly help me to resolve this issue thank you .

 

Category:
1 REPLY 1

‎07-15-2021 11:48 PM

HP Recommended

@Ashwini333 

 

Its specs

 

          https://support.hp.com/au-en/document/c05366603

 

It uses  802.11b/g/n (1x1) and Bluetooth® 4.0 combo (Miracast compatible) namely  Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 combination WLAN adapter part # 855106-855. Please download and install

 

           https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

also for Bluetooth

           https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98266.exe

 

Regards.

BH
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