Wireless printing not available any more from my iMac with switch of internet provider

[Airless88]

cannot renew wireless printing from my HP Envy 7115 due to change of internet provider.  (Printing OK with cable.);

Now printer says IP address not connected.  network name not available.  wizard looks for tuner without success.  tried everything, even got a familiar network name that I could not use, due no idea about requested password.

was OK until latest update from Apple, 2 days ago, to Ventura 13.5.2.   tried HP Smart but got nowhere.  any ideas???

[banhien]

@Airless88 

Welcome to HP Support Forum. Please use the following Guide:

                  https://support.hp.com/us-en/document/ish_1736500-1626554-16

Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

Regards.

[Airless88]

unfortunately the access was denied.  my server does not have permission to open the link.  thanks for the prompt answer.

[Airless88]

finally moved the printer facing the "Ignite" box given by my new provider Rogers.  Printer managed to connect to a wifi in network and trying passwords, finally successfully connected to WIFI.  Moved printer back to original position, two rooms away and WIFI remained connected.now prints ok.  Note:  it was printing ok before, until my previous server, Bell, finally cut me loose and wiped out over 300 emails received.