Won’t connect to 5Ghz

[Idk86]

Hi I have a HP stream 14 and I can’t connect to 5Ghz wifi? I have googled it and tried to follow some steps but I seem to be missing a few of the steps to follow. If you reply, could you also tell me how to do it step by step please.

[BeemerBiker · Accepted solution]

if the modem or router has the same name for the 2.4 and 5ghz band then you need to change one of the names.  You can do this yourself or you can contact the ISP and have them do it.

if you do not have access to the router or cannot change the SSID (name) then possibly the laptop's Wi-Fi driver has the ability to chose the band.

How to select the 2.4 or the 5ghz band (your card may be different)

Note that "preferred" does ensure it will happen.

[Idk86]

Hi thanks for the reply, for both the 2.4GHz and 5.2GHz it has them labelled as 802.11n channel width for and then the numbers. Does that mean I have to change the name of one of them? Also how would I change it? I have the preferred band set to prefer 5.2GHz band and it’s still not letting me connect

[BeemerBiker]

if the bands have the same SSID or name then the printer or PC may pick one the bands at random when it tries to connect.

The only sure way to be sure is to rename of the the bands.  Use the same password to make it easy.   You might want to change the password at the same time to one that uses only numeric values.   These can be confused easily ilL1oO0D8B5S

Be sure to have the modem find the best channel.

Be sure to find the channel that has the least amount of noise

[Idk86]

Hi, sorry for the trouble but how would I rename them thanks once again for the replies.

[BeemerBiker]

I have an Arris modem, yours may be different. This tutorial is helpful. The username might be admin and the password should be printed somewhere on the modem. If not, then use that tutorial. Use a different name for the 2.4 and the 5ghz bands. To keep it simple, use the same password and use only numeric digits such as someone's phone number. When in the router, run the app that finds the channel with the least amount of noise for both bands.

You may be able to get the ISP to do the renaming for you.   

[Idk86]

Thanks so much! This has been so helpful.